Haia Grebenscikova
Portland,Oregon
Summary
Dedicated professional with a strong foundation in legal support and customer service, complemented by a certification in Healthcare Administration. Passionate about helping people and committed to delivering exceptional service in healthcare settings. Seeking to contribute skills and enthusiasm to a role that prioritizes both patient care and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ICS " Samres South-East" SRL
Chisinau, Republic Of Moldova
11.2012 - 12.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Legal Advisor in Children's Rights
The Center for Human Rights
Chisinau, Republic Of Moldova
09.2009 - 08.2010
- Provided advice and guidance to clients on legal matters related to children's rights, litigation, and regulations.
- Attended hearings before courts as necessary.
- Interpreted laws and regulations in non-complex terminology to educate individuals.
Education
Health Care Administration
WorkSource
Portland, OR12-2024
Diploma in Law - Economic Law
The Academy of Economic Studies
Chisinau06-2009
Skills
- Document Preparation and Review
- Organization and Time Management
- Scheduling and Coordination
- Empathy and Active Listening
- Team Collaboration
- Confidentiality and Ethical Standards
Languages
Romanian
Native/ Bilingual
Russian
Native/ Bilingual
English
Professional
Swedish
Professional
Certification
Certificate in Accounting and Taxation
Vanar Training Center, Chisinau, Republic of Moldova
Volunteer Work
Volunteering at the NGO ADRA Moldova
Chisinau, Republic of Moldova
Timeline
Customer Service Representative
ICS " Samres South-East" SRL
11.2012 - 12.2023
Legal Advisor in Children's Rights
The Center for Human Rights
09.2009 - 08.2010
Certificate in Accounting and Taxation
Vanar Training Center, Chisinau, Republic of Moldova
Health Care Administration
WorkSource
Diploma in Law - Economic Law
The Academy of Economic Studies
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