Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Haiddy Discua

Miami,FL

Summary

Detail-oriented worker, highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Production Associate

Laws Reporting, Inc.
Miami, Florida
07.2022 - Current
  • Collaborated with team members to identify and resolve production issues in a timely manner.
  • Communicated with other departments to coordinate activities related to transcript delivery.
  • Analyzed data from daily operations reports to identify areas needing attention or adjustment.
  • Maintained accurate records of materials used in the production process.
  • Edited and proofread transcribed documents to ensure accuracy and completeness.
  • Transcribed audio recordings of medical dictations, utilizing a foot pedal for playback control.
  • Utilized knowledge of medical terminology to accurately document information from the audio recordings.

Digital Court Reporter

LAWS Reporting, Inc.
Miami, FL
03.2022 - 07.2022
  • Digital record and transcription of Criminal and Civil proceedings, audiotapes, public hearings, and depositions
  • Produce and deliver verbatim transcripts within time requirements, and file original transcripts with the Court when necessary
  • Maintain and archive digital notes, transcripts, and audio recordings of all proceedings and depositions
  • Active communication with Judges, Counsel, Legal Assistants, Court Personnel
  • Knowledge of legal, medical, and technical terminology
  • Possess excellent English skills
  • Including spelling, grammar, and production.

Guest Relations Supervisor

Intercontinental Miami (IHG)
Miami, FL
04.2021 - 03.2022
  • Greet, register, and assign rooms to VIP guests
  • Verify customers' credit and establish how the customer will pay for the accommodation
  • Contact housekeeping or maintenance staff when guests report problems
  • Make and confirm reservations
  • Issue room keys and escort instructions to bellhops
  • Keep records of room availability and guests' accounts, manually or using computers
  • Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers
  • Compute bills, collect payments, and make change for guests
  • Record guest comments or complaints, referring customers to managers as necessary
  • Review accounts and charges with guests during the checkout process
  • Transmit and receive messages, using telephones or telephone switchboards
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment
  • Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.

Store Manager

7-Eleven
Miami, FL
04.2020 - 04.2021
  • File cash reports for daily transactions
  • Cash out clients
  • Order items for the store
  • Deal with problems that may occur during designated shift
  • Prepare a schedule for employees
  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods
  • Inventory stock and reorder when inventory drops to a specified level
  • Instruct staff on how to handle difficult and complicated sales
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
  • Assign employees to specific duties
  • Enforce safety, health, and security rules
  • Examine products purchased for resale or received for storage to assess the condition of each product or item.

Operator

Intercontinental Miami (IHG)
Miami, FL
11.2015 - 03.2020
  • Answer calls accordingly and assist guests with questions they may have
  • Assist guests with their reservations by making changes to their dates, cancellations, payments
  • File all papers that were received that day in their corresponding folders
  • Add details that were discussed with a guest on their reservation, add any additional packages that guests requested
  • Provide amenity to guests for any inconvenience, celebration, or any other matter that will assess the guests needs
  • Attend daily morning, afternoon, or evening meetings with department heads and colleagues.

Education

Bachelor of Arts, (B.S) – English Education - English Education

Miami Dade College
Miami, FL
05.2020

Associate of Arts (A.A.) English -

Miami Dade College
05.2016

Skills

  • Spanish and English- Business speaking, reading, and writing level
  • Knowledge with all Microsoft Office programs
  • Certified in Adobe Photoshop CS6 and on
  • Proofreading
  • Product Finishing

Certification

Photoshop CS6

References

  • Melissa Ecclesias, Registered Nurse, Aventura Hospital, (305) 206-8557, melissaecclesias@gmail.com, Colleague
  • Stevens Escobar, Assistant Manager, Hertz, (305) 342-3307, stevensescobar@gmail.com, Former Colleague
  • Latemia Ricards, Planner, DLBP - London and Atlanta, (786) 262-8935, Former Colleague

Timeline

Production Associate

Laws Reporting, Inc.
07.2022 - Current

Digital Court Reporter

LAWS Reporting, Inc.
03.2022 - 07.2022

Guest Relations Supervisor

Intercontinental Miami (IHG)
04.2021 - 03.2022

Store Manager

7-Eleven
04.2020 - 04.2021

Operator

Intercontinental Miami (IHG)
11.2015 - 03.2020

Bachelor of Arts, (B.S) – English Education - English Education

Miami Dade College

Associate of Arts (A.A.) English -

Miami Dade College

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Haiddy Discua