Haiden Isom
Thornton,United States
Summary
Patient Behavior Technician experience implementing behavioral plans and designated interventions for clients suffering from various behavioral conditions. In-depth knowledge of treatment plans and modification strategies. Skilled relationship-builder with first-rate communication and time management abilities. Committed to promoting development of functional skills and independence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Evoke Behavioral Health
04.2024 - Current
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Increased client independence through the teaching of daily living skills such as self-care routines, meal preparation, and household chores.
- Integrated creative problem-solving methods into therapy sessions to foster critical thinking abilities among clients facing challenges in everyday situations.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Service Leader
bartaco
06.2023 - 03.2024
- Assisted with the training and onboarding of new server staff.
- Learned bar operations and am responsible for ensuring each aspect of bar procedures (juicing, portions, inventory management) are followed correctly and served to guests consistently.
- Assisting management at both Denver and Boulder locations on a weekly basis.
- Help a diverse management team in ensuring high sales, great SPLH, and also leading a balanced environment where the team feels heard, and knows what is expected of each individual on a shift.
Director of Hospitality
Chick-Fil-A
09.2021 - 06.2023
- Assisted with recruitment and training of new employees, while also monitoring the productivity of current employees.
- Worked with departments across the company, in a multi-restaurant business, including marketing, catering, operations, and development.
- Maintained a clean and Food Safe environment, maintaining 98%+ food quality visits and excellent food safety scores within multiple quarters.
- Assisted and developed over 15 existing staff members in developing their leadership abilities to join our diverse leadership team.
- Exceeded the industry standard of hospitality by maintaining satisfaction rates above the top 20% of Chick-Fil-A's in the country using SMG's Experience Management surveys to gather customer feedback.
- Assisted in integrating and revising company technologies to allow more streamlined communication across a vast leadership team through technologies like Slack and Jolt.
- Worked directly with the Director of Operations to assist with maintaining excellent labor percentages monthly through scheduling and daily accountability.
- Maintained and ordered inventory for the restaurant.
- Ensured that the vision and goals of the Operator were carried out and represented within the restaurant each day.
- Sought to implement cost-effective policies and procedures.
Assistant Director
Chick-Fil-A
01.2021 - 09.2021
- Assisted with the training of new team members in preparation for the opening of our new restaurant.
- Introduced and helped oversee new technologies such as Slack and Jolt for more streamlined ways of accountability and communication among leaders.
- Cross trained to acquire knowledge of both FOH and BOH operations in store.
- Helped oversee food cost and labor and worked alongside leaders, other Assistant Directors, and Directors to lower costs and improve these areas.
Team Leader
Chick-Fil-A
06.2020 - 01.2021
- Oversaw and lead shifts with 20+ team members on high volume shifts.
- Worked at a fast pace with accuracy and excellence in any position on the shift.
- Developed a greater understanding of guest interactions and how to provide excellent customer service in a 'quick service' restaurant.
Education
Bachelor of Arts and Science in History -
Midwestern State University
Wichita Falls, Texas05.2021
Skills
- Adaptability
- Leadership
- Applied Behavior Analysis
- Social Skills Development
- Self-Management Strategies
- Crisis Management
- Registered Behavior Technician (RBT)
- Encouragement and Motivation
References
- Mary Beth Leach, Former Employer, Owner/Operator of Chick-Fil-A, marybeth@cfawf.com, (325)-829-8122
- MaClay Ukaa, Former Co-worker, Served alongside each other on the Director Team at Chick-Fil-A, (940)-337-5137
- Amanda Flores, Longtime Friend/Former Co-Worker, Formerly served on the Director Team together at Chick-Fil-A, (830)-309-4228
Certification
- RBT - Registered Behavior Technician
Timeline
Registered Behavior Technician
Evoke Behavioral Health
04.2024 - Current
Service Leader
bartaco
06.2023 - 03.2024
Director of Hospitality
Chick-Fil-A
09.2021 - 06.2023
Assistant Director
Chick-Fil-A
01.2021 - 09.2021
Team Leader
Chick-Fil-A
06.2020 - 01.2021
Bachelor of Arts and Science in History -
Midwestern State University
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