Haiden Lopez
Peoria,AZ
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Michael's Arts And Craft Store
Midland, TX
07.2018 - 05.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Receptionist
Freeport Logistics
Phoenix, AZ
06.2021 - 11.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Cultivated positive relationships with clients through a professional demeanor and excellent interpersonal skills.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Education
No Degree - Art
Midland College
Midland, TX05.2022
High School Diploma -
Robert E Lee High School, Midland, Tx, US
Midland, TX06.2019
Skills
- Office Management
- Data Entry
- Scheduling
- File Management
- Customer and Client Relations
- Greeting and Seating Clients
- Office Equipment Operations
- Verbal and Written Communication
- Document Management
- Spreadsheet Tracking
- Multi-Line Telephone Operation
- Data Inputting
Timeline
Receptionist
Freeport Logistics
06.2021 - 11.2023
Assistant Manager
Michael's Arts And Craft Store
07.2018 - 05.2021
No Degree - Art
Midland College
High School Diploma -
Robert E Lee High School, Midland, Tx, US
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