Haiden Matthis
Bauxite ,AR
Summary
Dynamic professional with a proven track record at Olive Garden, enhancing guest loyalty and improving table turnover through exceptional problem-solving and communication skills. Expert in managing high-pressure situations and resolving conflicts, ensuring customer satisfaction. Trained new staff, demonstrating strong leadership and hospitality skills.
Overview
3
3
years of professional experience
Work History
Host :Togo
Olive Garden
09.2022 - Current
- Provided menu information to help guests make informed choices.
- Resolved guest complaints to ensure a positive experience.
- Enhanced guest loyalty with attentive and friendly interactions.
- Trained new hosts to uphold service standards.
- Improved table turnover rates by managing time effectively.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Delivered pick-up and curbside orders to guests.
Court Monitor
Urban Air
10.2021 - 09.2022
- Kept games moving by maintaining game rules and managing game conflicts.
- Inspected sporting equipment and examined participants to verify compliance with event and safety regulations.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
Education
Arkansas Connections Academy
Little Rock, ARSkills
- Problem solving
- Communication skills
- Customer interaction
- Team collaboration
- Time management
- Adaptability
- Conflict resolution
- Attention to detail
- Public speaking
- Hospitality skills
Timeline
Host :Togo
Olive Garden
09.2022 - Current
Court Monitor
Urban Air
10.2021 - 09.2022
Arkansas Connections Academy
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