Haiden Nichols

Worked multiple positions such as cashier, cook, and learned to perform multiple positions simultaneously to satisfy the needs of the team.

Worked closely with staff to assist customers and maintain satisfaction levels.

Conducted research in the store to correct overages and shortages, and to keep inventory accurate.

Helped control the floor by running registers, cleaning, and helping team members.

Enforced standards of care and developed structures to track and evaluate compliance with frameworks.

Provided excellent service and attention to customers when face-to-face or through phone conversations.

Recognized by management for providing exceptional customer service.

learned all aspects of the operations of the store quickly, and could adapt to any situation or upcoming task.

• Supervised and led employees to maintain productivity and customer service levels.
• Handled escalated customer concerns and emergencies in absence of manager or supervisor.
• Delegated tasks to employees and monitored activities and task completion.
• Upheld company standards and compliance requirements for operations.

• Delivered concierge support for phone or in-person inquiries to drive customer satisfaction.
• Collected payments and arranged for billing.
• Received outstanding feedback for providing attentiveness and patience when assisting dissatisfied customers.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Ran concept for 3 Months with lack of General Manager, ensuring the concept ran in a healthy and profitable fashion.

• Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
• Established and maintained effective communication with staff members to ensure efficient operations.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

• Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
• Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.