Highly adaptable and responsible professional with a strong work ethic and flexible mindset. Goal-oriented approach, consistently striving to achieve objectives. Successfully navigated diverse work environments requiring effective communication, adaptability, and efficient time management.
Overview
3
3
years of professional experience
Work History
Leadership Student
Chapel Hill Church
09.2024 - Current
Assisted in the planning and execution of weekly worship services, contributing to an uplifting spiritual experience for attendees.
Developed meaningful relationships with church members.
Collaborated with church leadership to develop strategies for church growth.
Volunteered at church-sponsored outreach events, providing polite, friendly representation.
Volunteer
Fish Food Banks Main Office
06.2022 - Current
Prepared and packaged boxes during box assembly line phase.
Packaged up nonperishable food items for food bank visitors.
Kept warehouses and preparation areas clean and orderly to limit workplace risk.
Organized, sorted and stored donations in orderly systems to minimize waste.
Collaborated with fellow volunteers to deliver punctual, friendly service.
Helped visitors pick out food items from donations.
Maintained a clean and organized workspace, ensuring the safety and well-being of volunteers and clients alike.
Maintained cleanliness of resale shop by organizing, sorting stock items, and cleaning facility.
Provided compassionate customer service, assisting clients in selecting groceries based on individual needs and dietary restrictions.
Collected donations from local organizations, businesses and residents to increase supplies and meet demand.
Maintained inventory records to prevent shortages and oversupply.
Supported fundraising events, contributing to significant increase in budget for expansion.
Starbucks Barista
Target
10.2024 - 05.2025
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Maintained a clean and organized workspace for optimal productivity and safety.
Cleaned counters, machines, utensils, and seating areas daily.
Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Operated espresso machines and commercial coffee brewers to create beverages.
Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Guest Service Associate
Target
10.2024 - 05.2025
Managed front desk operations, ensuring a smooth and pleasant guest experience.
Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores.
Created welcoming and comfortable environment for guests.
Handled customer complaints to satisfy and retain guests.
Utilized variety of organizational and communication skills to drive guest satisfaction.
Greeted guests upon arrival by providing warm welcome.
Maintained high level of professionalism and discretion when dealing with guests.
Dining Room Staff/Waitress
The Lodge at Mallard’s Landing
02.2024 - 09.2024
Providing above-expectational service to 3 courses of a meal, an appetizer, a main entrée and a dessert at phenomenal quality.
Organized, reset, and cleaned tables to fit standards on a self-managed schedule, while still providing quality service towards customers/residents.
Engaged in positive relationships with co-workers and customers/residents while improving communication skills.
Accommodated and assisted other dining staff when necessary and provided helpful support.
Learned how to be responsible for a self-managed schedule, as well as time management to get a series of tasks done before the required time period and schedule.
Improved communication and problem solving skills under difficult circumstances with a professional and responsible attitude and mindset.
Participated in team-building activities to foster teamwork and collaboration.
Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
Waitress/Waitstaff
Holiday Senior Living by Atria
08.2023 - 02.2024
Responsible for providing high satisfactory service of freshly cooked meals, as well as assisting other dining staff.
Communicated with customers/residents and provided quality service to a full extent.
Worked with other waitstaff and dining staff to accommodate them with any needs.
Responsible for bussing, cleaning, and resetting tables at the proper time schedule. Cleaning and vacuuming the carpets when necessary.
Learned to have a professional mindset when working with customers/resident, and how to have flexibility towards different occasions.
Showing leadership by being responsible and working with co-workers.
Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Remained calm and poised when dealing with difficult customers or during busy shifts.
Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Kept server areas clean and stocked to increase efficiency while working tables.
Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Senior Director of Volunteer Engagement at University of North Carolina at Chapel HillSenior Director of Volunteer Engagement at University of North Carolina at Chapel Hill