Haidy Ghobrial
New Port Richey,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
14
14
years of professional experience
Work History
Store Manager
Others
Tarpon Springs, FL
12.2023 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Ensured compliance with safety regulations and company policies.
- Implemented efficient systems for tracking stock movement.
- Resolved customer complaints in a timely manner.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared monthly reports on sales figures, expenses, profits.
- Developed relationships with suppliers to negotiate better prices.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored employee performance and identified performance gaps for corrective action.
Personal Banker Manager
AlexBank
Alexandria, International
11.2010 - 07.2023
- Successful customer service professional with 10+ years experience in large-scale bank
- Implement problem solving and team leading skills ensure customer satisfaction
- Report Preparation
- Data Collection
- Complaint resolution
- Team leadership
- Fast learner
- Account updating
- Problem solving
- Information Security
- Paperwork Processing
- Retail Marketing
- Maximize performance and achievement of the bank targets
- Dealing with more than 7 products and services that the bank provides
- Working with Microsoft office and bank's programs
- Successfully team leadership for more than 3 years
- Developed and implemented strategies to increase customer satisfaction with personal banking services.
- Conducted staff training sessions to ensure compliance with banking regulations.
- Maintained accurate records of all customer transactions and accounts.
- Provided customers with advice on how to best manage their finances.
- Provided customer service to clients, including answering questions and resolving issues.
- Conducted account openings and closings for clients.
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Identified potential fraud risks on accounts and reported suspicious activities to management.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
- Promoted additional bank services through personal contact with customers.
- Reviewed existing accounts for accuracy of information and compliance with regulations.
- Participated in training sessions regarding new banking products or services.
Education
Certificate - Credit Management
Central Bank of Egypt
11.2018
Bachelor of Accounting and finance - Accounting And Business Management
University of Commerce
05.2009
Skills
- Audit Support
- Sales Promotion
- Technical Support
- Product Knowledge
- Scheduling
- Data Entry
- Promotional planning
- Budget Administration
- Hourly shift management
- Competitor Monitoring
- Loss Prevention
- Operations Management
Languages
- Arabic, Native
- English, Advanced
Timeline
Store Manager
Others
12.2023 - Current
Personal Banker Manager
AlexBank
11.2010 - 07.2023
Certificate - Credit Management
Central Bank of Egypt
Bachelor of Accounting and finance - Accounting And Business Management
University of Commerce
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