Haiiley Gough
________________________________________________
Long Beach,CA
Summary
Accounting graduate with proven written and verbal communication, time management, and problem-solving skills. Seeking to capitalize customer service, teamwork, and critical thinking while offering opportunities for ongoing growth in exchange for genuine integrity, work ethic, and commitment to exceptional performance.
Overview
3
3
years of professional experience
Work History
Banking Relationship Specialist
Farmers & Merchants Bank
04.2023 - Current
- Consult with clients and prospects about their financial goals and needs, and identify and promote products and services to best meet those needs.
- Open new personal and business accounts and/or perform maintenance in compliance with established policies and procedures.
- Address and resolve customer concerns and questions both in person and via telephone pertaining to account activity and perform customer research.
- Explain bank procedures and requirements, prioritize work to maximize customer service, ability to deal with frequent interruptions and utilize strong problem solving skills.
- Collect and review all account documentation and assume responsibility for its proper completion.
Reserve Teller
Farmers & Merchants Bank
01.2023 - 04.2023
- Process teller transactions such as deposits, cash checks, loan payments, and savings bonds
- Examine checks for negotiability and proper endorsements, verify customer and account information, check accuracy of deposit slips, verify written and numerical amounts agree, verify accounts have sufficient funds
- Balance currency and coin in cash drawer at the end of shift, calculate daily transactions using computer and transactional journals
- Explain, promote, and sell consumer products or services.
Administrative Assistant
Palm Vista, LLC.
01.2021 - 08.2022
- Generated reports and typed letters in Word, prepared PowerPoint presentations, managed Excel spreadsheets
- Executed record filing system to improve document organization and management
- Maintained company handbook to outline policies and provide insights to company mission and values
- Ensuring documents get executed and coordinated to the right departments
- Provided secretarial and office management support while building cooperative working relationships.
Education
Master of Science - Real Estate
Chapman University
Orange, CA 05.2001 -
Bachelor of Science in Business Administration (Emphasis in Accounting) -
California State University of Long Beach
Associate of Science in Business Administration -
Long Beach City College
Skills
Data EntryCritical ThinkingConflict Resolution
Microsoft Suite
Creative Problem Solving
Timeline
Banking Relationship Specialist
Farmers & Merchants Bank
04.2023 - Current
Reserve Teller
Farmers & Merchants Bank
01.2023 - 04.2023
Administrative Assistant
Palm Vista, LLC.
01.2021 - 08.2022
Master of Science - Real Estate
Chapman University
05.2001 -
Bachelor of Science in Business Administration (Emphasis in Accounting) -
California State University of Long Beach
Associate of Science in Business Administration -
Long Beach City College