Hailah Aldrweesh
Seekonk,MA
Summary
Dynamic Café Manager with proven expertise in staff supervision, customer service, and training. Drove efficient operations and maintained high standards in a healthcare environment, ensuring exceptional service and satisfaction.
Overview
1
1
year of professional experience
Work History
Cafe Manager
Rhode Island Hospital
Providence, Rhode Island
01.2022 - 01.2023
- Managed daily café operations to ensure efficient service and a welcoming environment for customers and hospital staff.
- Supervised, trained, and supported café employees by assigning daily tasks and managing staff schedules to enhance team performance.
- Provided excellent customer service and handled customer questions, concerns, and requests professionally.
- Prepared and served food, beverages, coffee, teas, and other café products while maintaining quality and presentation standards.
- Ensured proper food handling, cleanliness, sanitation, and health and safety procedures were followed.
- Maintained a clean, organized, and professional café environment to ensure a positive customer experience.
- Collaborated with hospital staff and management to streamline café operations within a healthcare environment.
Education
High School Diploma -
Green Hills International School
Saudi Arabia03-2013
Skills
- Coffee shop operations
- Sanitation
- Sanitation control
- Sanitation standards
- Customer service
- Customer engagement
- Staff supervision
- Staff management
- Employee training
- Onboarding training
- Employee hiring
- Employee scheduling
- Scheduling
- Timekeeping
- Conflict resolution
- Effective communication
- Interpersonal skills
- Relationship management
- Time management
- Organizational skills
- Multitasking capacity
- Problem solving
- Continuous improvement
- Operations management
- Financial management
- Business development
- Vendor management
- Goal setting
- Teamwork and collaboration
- Social media marketing
Timeline
Cafe Manager
Rhode Island Hospital
01.2022 - 01.2023
High School Diploma -
Green Hills International School