Haile Burke
Sarasota,FL
Summary
Detail-oriented individual with exceptional communication, adaptability and task management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Rideshare Driver
Uber, Lyft
Sarasota, FL
08.2019 - Current
- Picked up riders at designated locations and greeted upon vehicle entry.
- Assisted passengers with loading and unloading luggage.
- Assisted elderly and disabled passengers entering and exiting vehicle.
- Developed strong communication skills through interacting with diverse groups of riders daily.
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
- Adhered to all safety regulations and traffic laws while driving.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- 4.97 Star rating (over 3,600 trips).
- Diamond(Highest) Tier Member
- 12 hour shifts
- Average 1,000 miles driven weekly
Sales Development Representative
Momentum Solar
Cherry Hill, NJ
11.2024 - 10.2025
- Performed effectively working in self-directed (work-from-home) environment, managing day-to-day operations and decisions.
- Identified new business opportunities through calling 300-500 cold/warm prospective database leads (daily).
- Gathered information from prospective leads to identify solar energy needs.
- Discussed solar energy/technology benefits, incentive and financing programs
- Optimized value of company products and services through storytelling to help translate real-time advantages and make more relateable.
- Prepared analyses of customer's current and projected electrical usage, demonstrating potential financial return on investment per installation.
- Utilized Convoso CRM software to track leads, manage sales activities, and maintain accurate records.
- Achieved or exceeded company-defined sales quotas(received offer for team lead promotion, after 90 days of employment).
- Mentored junior team members on best practices for lead qualification, mental endurance, and conversion tactics.
Reservations Manager
Xando Energy
Fort Myers, FL
07.2021 - 05.2022
- Performed effectively working in self-directed (work-from-home) environment, managing day-to-day operations and decisions.
- Answered incoming phone calls and developed friendly rapport with home owners while answering questions, making recommendations, and leading conversations to bookings.
- Managed daily reservation operations, ensuring timely processing and customer satisfaction.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Initiated process improvements that reduced booking errors and maximized revenue potential.
- Acted as a liaison between reservations, design and sales departments ensuring seamless communication and prompt issue resolution.
- Collaborated with outside sales teams to streamline communication regarding reservations updates and customer needs.
Inside Sales Manager
Xando Energy
Fort Myers, FL
07.2021 - 05.2022
- Performed effectively working in self-directed (work-from-home) environment, managing day-to-day operations and decisions.
- Trained employees on sales methods and new technology to build highly-knowledgeable and successful team.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Optimized lead qualification processes by refining criteria used in identifying high-potential prospects, increasing efficiency in targeting efforts.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Inside Sales Representative
Xando Energy
Ft Myers, FL
12.2020 - 07.2021
- Performed effectively working in self-directed (work-from-home) environment, managing day-to-day operations and decisions.
- Identified new business opportunities through calling 300-500 cold/warm prospective database leads (daily).
- Gathered information from prospective leads to identify solar energy needs.
- Discussed solar energy/technology benefits, incentive and financing programs
- Optimized value of company products and services through storytelling to help translate real-time advantages and make more relateable.
- Prepared analyses of customer's current and projected electrical usage, demonstrating potential financial return on investment per installation.
- Utilized Zoho & Salesforce CRM software to track leads, manage sales activities, and maintain accurate records.
- Achieved or exceeded company-defined sales quotas.
- Mentored junior team members on best practices for lead qualification, physical/mental endurance, and conversion tactics.
- Received offer for Manager Trainee.
- Set company sales record in first month as Department Manager.
Customer Service Representative
TTEC
Austin, TX
04.2020 - 04.2021
- Performed effectively working in self-directed (work-from-home) environment, managing day-to-day operations.
- Handled inbound calls regarding customer inquiries and complaints, in a financial/bank services environment.
- Addressed customer inquiries regarding products, services, and company information.
- Assisted customers in navigating company website and placing online orders.
- Resolved customer complaints with empathy.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Escalated calls to supervisor when necessary
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
No Degree - International Business
State College of Florida
Bradenton, FL06-2030
Skills
- Clean MVR
- Valid Driver's License
- Valid Vehicle Insurance and Registration
- Ability to Lift 50 Pounds
- MS Office
- Verbal and Written Communication
- Organizational Skills
- Analytical Thinking
- Time Management
- Interpersonal Skills
- Systems and Software Expertise
- Team Leadership
Timeline
Sales Development Representative
Momentum Solar
11.2024 - 10.2025
Reservations Manager
Xando Energy
07.2021 - 05.2022
Inside Sales Manager
Xando Energy
07.2021 - 05.2022
Inside Sales Representative
Xando Energy
12.2020 - 07.2021
Customer Service Representative
TTEC
04.2020 - 04.2021
Rideshare Driver
Uber, Lyft
08.2019 - Current
No Degree - International Business
State College of Florida