Haile Thomas
Petaluma,CA
Summary
I am an experienced professional with unreasonable hospitality skills in the industry. I bring a positive attitude and always exhibit clear communication. Always bringing a positive and uplifting energy to my environment. I am seeking a position in a thriving environment where I can continue to hone my craft and skills.
Overview
7
7
years of professional experience
Work History
Captain
Farmshop Marin
01.2019 - 06.2023
- Anticipated needs & preferences of all guests to create a personalized dining experience
- Used knowledge of all food & beverages in order to help pair each flavor perfectly
- Upsold high-profit items to enhance sales numbers
Server
RH Rooftop Restaurant
01.2021 - 07.2021
- Created an experience of dining that customers would keep coming back for.
- Worked with POS system efficiently and quickly.
- Maintained clean & organized dining areas to uphold casual fine dining standards.
Supervisor & Hostess
BelCampo Meat Co
01.2018 - 12.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, & adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management & increase productivity.
Hostess
Sam's Anchor Café
10.2017 - 01.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Barista
Peet's Coffee & Tea
10.2016 - 10.2017
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
Coursera - UX Design
Certification
12.2023
High School Diploma -
Terra Linda High School
San Rafael10.2016
Skills
- Time-management
- Attention to detail
- Interpersonal & organizational skills
- Customer service & ability to upsell
- Knowledge of cuisine, spirits, & wine
- Exemplary dining standards
References
Farmshop
Vice President of Culinary, Brian Reimer
(408) 425-4098
Manager, Moira Beveridge
(650) 533-6812
RH Rooftop Restauraunt
Manager, Steven Kennedy
(513) 462-9626
Peets Coffee & Tea
General Manager, Lena Meyer
(415) 246-0635
*Please message the above numbers prior to calling to be respectful of everyone's time.
Timeline
Server
RH Rooftop Restaurant
01.2021 - 07.2021
Captain
Farmshop Marin
01.2019 - 06.2023
Supervisor & Hostess
BelCampo Meat Co
01.2018 - 12.2018
Hostess
Sam's Anchor Café
10.2017 - 01.2018
Barista
Peet's Coffee & Tea
10.2016 - 10.2017
Coursera - UX Design
Certification
High School Diploma -
Terra Linda High School
Similar Profiles
Alberto GUEVARA RUELASAlberto GUEVARA RUELAS
Supervisor at FarmshopSupervisor at Farmshop
Courtney HowellCourtney Howell
Barista, Front of House Staff, Kitchenhand at Farmshop CafeBarista, Front of House Staff, Kitchenhand at Farmshop Cafe
Jayne LeesJayne Lees
Assistant manager at Ally B's Restaurant and FarmshopAssistant manager at Ally B's Restaurant and Farmshop