Haile Woldie
Minneapolis,MN
Summary
With a proven track record at American Security and Investigation, I excel in security management and staff leadership, ensuring project success and operational efficiency. Leveraging skills in construction supervision and security awareness, I've significantly enhanced safety protocols and team performance, embodying resourcefulness and a results-driven approach.
Overview
12
12
years of professional experience
Work History
Site Supervisor
American security and Investigation
Minneapolis, MN
03.2024 - Current
- Established and maintained close working relationships with staff, clients and vendors.
- Conducted regular inspections of work sites to ensure compliance with safety regulations, including hazard identification and risk assessment.
- Investigated accidents or near-miss incidents; documented findings in an incident report form.
- Conducted regular training sessions with staff to ensure compliance with company policies and procedures.
- Resolved work issues and team conflicts to promote progress on complex projects.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed and supervised a team of 10+ site staff members to ensure safety, quality control and efficient operations.
- Prioritized and assigned tasks to successfully direct workforce in constantly changing environment.
- Communicated regularly with clients regarding progress updates on projects.
- Implemented onsite safety protocols and procedures and properly trained team members on prevention measures.
- Maintained accurate records such as daily reports, timesheets and other related documentation as required by management.
- Controlled access at the site during working hours; monitored visitors' movements while they were on the premises.
- Trained and monitored employees to teach daily tasks and improve performance.
- Enforced compliance with local building codes and regulations.
- Complied with safety procedures and monitored team members for adherence to safety protocols on job sites.
- Prepared and planned worksites to help jobs run smoothly.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Recognized by management for providing exceptional customer service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Level II Security Officer
Securitas Security Services USA
Minneapolis, MN
09.2022 - 03.2024
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Provided escorts for visitors as needed throughout the facility.
- Monitored CCTV systems to ensure safety and security of premises.
- Completed incident reports to record security or loss prevention incidents.
- Identified suspicious activity to determine appropriate response.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Responded to alarms and conducted investigations as required.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Checked for safety hazards and took corrective action when necessary.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Monitored surveillance cameras and responded to suspicious activity.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Patrolled crowds during events to preserve order and promote security.
- Verified photo IDs and tickets to allow guests passage.
- Observed patrons and customers to quickly address security situations.
- Monitored security cameras to identify and respond to suspicious activity.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Performed first aid and CPR when necessary during emergency situations.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Confirmed visitor identification prior to granting entry into the building.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Shift Supervisor
G4S Secure Solutions
Minneapolis, MN
09.2018 - 09.2022
- Assigned tasks to team members based on their strengths and skill sets.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Resolved customer complaints and reported issues to senior management.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Trained new employees on company policies and procedures.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Supervised and led employees to maintain productivity and customer service levels.
- Observed and monitored utilization of equipment.
- Scheduled staff shifts, considering peak times and individual availability.
- Managed daily workflow and scheduled staff for adequate coverage.
- Resolved conflicts between staff members in a timely manner.
- Evaluated employee performance, delivering individualized feedback and praise.
- Resolved customer complaints in a timely manner.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Maintained cleanliness and organization of the work area to uphold company standards.
- Monitored staff performance to ensure quality standards were met.
- Monitored security and enforced loss prevention strategies during shift.
- Reviewed employee time sheets for accuracy prior to submitting them for payroll processing.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Identified needs of customers promptly and efficiently.
- Monitored and maintained equipment to ensure operational efficiency.
Project Manager
DIRES For Development
Addis Ababa, Ethiopia
11.2014 - 04.2016
- Focused on project monitoring and management by developing forecasts and tracking expenses.
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Conferred with project personnel to identify and resolve problems.
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Facilitated resolution of conflicts between team members when necessary.
- Created project status presentations for delivery to customers or project personnel.
- Identified project needs by reviewing project objectives and schedules.
- Participated in cross-functional teams responsible for developing innovative solutions for complex problems.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Created team objectives and roles with specific goals outlined for each individual.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Built and established strong partnerships with teams, vendors and contractors.
- Managed multiple projects with competing deadlines simultaneously.
- Developed and maintained project plans, timelines, and budgets.
- Identified risks associated with each project and developed strategies for mitigating those risks.
- Provided guidance to team members regarding tasks assigned to them.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
Marketing Officer
WISE / women in self-employment
Addis Ababa, Ethiopia
08.2012 - 10.2014
- Engaged with customers through social media platforms including Facebook, Twitter, Instagram.
- Developed and implemented digital marketing plans to incorporate SEO, social media platforms, and video campaigns.
- Identified strategic partnerships and gathered market information to gain competitive advantage.
- Proofed marketing content to deliver highest quality of writing.
- Planned and organized public relations and promotional events.
- Prepared detailed marketing forecasts on daily, weekly and quarterly basis.
- Identified, developed and evaluated marketing strategies based on knowledge of company objectives and market trends.
- Provided mentorship and training to junior marketing staff to develop their skills and expertise.
- Supervised creation of marketing materials and collateral.
- Negotiated with vendors to obtain most cost-effective pricing for product distribution.
- Tracked website analytics data to measure performance of online marketing efforts.
- Created sales strategies to promote advertising offerings and motivate larger deals.
- Planned advertising campaigns for online, print and other mediums.
- Expanded personnel skill sets by mentoring marketing team both individually and in groups.
- Provided guidance on pricing strategies based on competitive analysis.
- Maintained a library of images used in all forms of marketing collateral.
- Evaluated marketing personnel and offered constructive feedback on ways to improve.
- Developed marketing strategies based on corporate objectives and market trends.
- Planned and executed events, such as trade shows and product launches, to promote brand and products.
- Trained successful business development personnel to optimize marketing performance and learn industry.
- Recommended policy changes to improve marketing tactics and strategies.
- Oversaw production of marketing materials, including brochures, flyers, and digital content.
Education
MBA - Marketing Management
University of The People
California, MD01-2025
Master of Arts - Project Planning And Management
Adago Post Graduate College
Woldiya, Ethiopia11-2023
Bachelor of Arts - Marketing Management
Arba Minch University
Arbaminch Ethiopia07-2008
Skills
- Security management
- Inventory procurement
- Security awareness
- Construction supervision
- Resource allocation
- Staff management
Timeline
Site Supervisor
American security and Investigation
03.2024 - Current
Level II Security Officer
Securitas Security Services USA
09.2022 - 03.2024
Shift Supervisor
G4S Secure Solutions
09.2018 - 09.2022
Project Manager
DIRES For Development
11.2014 - 04.2016
Marketing Officer
WISE / women in self-employment
08.2012 - 10.2014
MBA - Marketing Management
University of The People
Master of Arts - Project Planning And Management
Adago Post Graduate College
Bachelor of Arts - Marketing Management
Arba Minch University
Similar Profiles
Antonio ZamoraAntonio Zamora
Supervisor and Lobby receptionist at Allied Universal Security ServicesSupervisor and Lobby receptionist at Allied Universal Security Services
Tyeone ParkerTyeone Parker
Security Officer at North American Security InvestigationSecurity Officer at North American Security Investigation
Marie Joy Caraan MilaorMarie Joy Caraan Milaor
Security Maingate Recorder at Jaguar Security & Investigation AgencySecurity Maingate Recorder at Jaguar Security & Investigation Agency