Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hailee Berry

Muskegon

Summary

Dynamic customer service professional with a proven track record at Meijer, excelling in problem resolution and cash management. Recognized for enhancing customer satisfaction through active listening and efficient service. Demonstrated strong computer proficiency and critical thinking skills, consistently exceeding performance metrics and fostering positive client relationships.

Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.

Overview

9
9
years of professional experience

Work History

Curbside Clerk

Meijer
11.2022 - Current
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Enhanced customer service with timely and accurate information when handling inquiries.

Amazon Delivery Driver

MI Prime Logistics LLC
07.2021 - 12.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.

Customer Service Representative

The Daily News
09.2018 - 06.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.

Gas Station Clerk

Wesco Gas Station
04.2018 - 10.2020
  • Maintained clean and orderly work station.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
  • Enhanced customer satisfaction by providing efficient and friendly service at the gas station.
  • Managed inventory and restocked shelves as needed to maintain adequate product availability.
  • Maintained a clean and organized store environment for improved customer experience.
  • Handled customer complaints promptly and professionally, resolving issues to their satisfaction.
  • Educated customers on promotional offers and loyalty programs, increasing participation rates and repeat business.
  • Conducted regular price checks to ensure accuracy in pricing for customers.
  • Collaborated with team members to complete tasks efficiently, contributing to a positive work environment.
  • Assisted in training new employees on company policies, procedures, and best practices for excellent customer service.
  • Adhered to all federal, state, and local regulations regarding fuel storage, dispensing, and environmental protection measures.

Bagger/Cashier, Deli Associate, Dairy/Frozen Food Manager

Leppinks
11.2016 - 05.2018
  • Assisted with maintaining clean and organized store appearance.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Worked together with cashiers to guarantee customer satisfaction.
  • Retrieved grocery carts and baskets from lot and various site locations.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.

Education

Associate of Arts - General Studies

Grand Rapids Community College
Grand Rapids, MI
06-2026

High School Diploma -

Belding High School
Belding, MI
05-2016

Skills

  • Telephone etiquette
  • Customer satisfaction
  • Cash handling
  • Cash management
  • Customer service
  • Active listening
  • Critical thinking
  • Problem resolution
  • Computer proficiency
  • Paperwork processing
  • Order processing
  • Customer relations

Timeline

Curbside Clerk

Meijer
11.2022 - Current

Amazon Delivery Driver

MI Prime Logistics LLC
07.2021 - 12.2022

Customer Service Representative

The Daily News
09.2018 - 06.2021

Gas Station Clerk

Wesco Gas Station
04.2018 - 10.2020

Bagger/Cashier, Deli Associate, Dairy/Frozen Food Manager

Leppinks
11.2016 - 05.2018

Associate of Arts - General Studies

Grand Rapids Community College

High School Diploma -

Belding High School

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