Hailee Biggerstaff
Edgewood,NM
Summary
Eager individual with strong communication and problem-solving abilities. Brings reliability, initiative, and a positive attitude to all tasks. Motivated to learn and adapt in dynamic environments, contributing to team success and workplace harmony.
Overview
3
3
years of professional experience
Work History
Barista
The Pony Expresso
Wills Point, TX
05.2024 - Current
- Maintained cleanliness and organization of workstations to ensure efficient operations.
- Assisted in training new baristas on equipment usage and beverage preparation techniques.
- Developed knowledge of menu items to provide recommendations and enhance customer experience.
- Led team meetings to discuss performance metrics, customer feedback, and process improvements.
- Trained new employees on cafe policies, beverage preparation, and customer service standards to maintain a high level of performance.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Helped management keep adequate supply on hand by notifying of shortages.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
- Boosted employee morale with regular coaching sessions, constructive feedback, and open communication channels.
Administrative Assistant
Texas Elite Lumpers
Terrell, TX
10.2023 - 04.2024
- Developed and maintained filing systems to improve document retrieval efficiency and organization.
- Assisted in preparing reports and presentations, enhancing clarity and professionalism of materials.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
High School Diploma -
Edgewood High School
Edgewood, TXHigh School Diploma -
Penn Foster Career School
Scranton, PA03.2024
Skills
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Professional demeanor
- Quality control
- Inventory management
- Conflict mediation
- Active listener
- Team leadership
- Exceptional customer service
- Decision-making
Timeline
Barista
The Pony Expresso
05.2024 - Current
Administrative Assistant
Texas Elite Lumpers
10.2023 - 04.2024
High School Diploma -
Edgewood High School
High School Diploma -
Penn Foster Career School