Hailee Bigony
San Marcos
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Preschool Teacher
Primrose School of Shady Hollow
Austin
10.2024 - Current
- Maintained daily records of individual activities, behaviors, meals and naps.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Developed weekly age-appropriate curriculum incorporating sign language and Spanish lessons.
- Designed monthly bulletin boards to enrich learning environments.
- Encouraged organic learning through self-directed activities such as cleaning up.
- Monitored student progress to ensure cooperation and growth.
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
- Participated in workshops, trainings and conferences to improve educational skills.
Expo & Server
Gristmill River Restaurant & Bar
New Braunfels
08.2023 - 10.2024
- Restocked stations with food and supplies, ensuring timely availability for customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS system to accurately enter food orders and streamline ordering process.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Communicated effectively to deliver food to correct locations, improving customer satisfaction.
- Regularly checked tables to provide food, refills, and enhance overall dining experience.
Business Development Representative
VOXO
Dallas
05.2022 - 12.2023
- Generated new business opportunities through cold calls and emails to potential clients.
- Maintained up-to-date records of customer interactions and communications.
- Prepared detailed proposals outlining product features, pricing plans and value propositions.
- Built strong relationships with existing customers through ongoing communication.
- Participated in product demonstrations, webinars and other marketing initiatives.
- Identified opportunities for partnerships, sponsorships, and collaborations that could enhance brand visibility.
- Managed CRM database, ensuring accurate and up-to-date information on leads and clients.
- Established long-term client relationships by identifying and addressing needs.
- Participated in networking events and industry conferences to build professional relationships and identify business opportunities.
- Collaborated with sales team to create effective strategies for client acquisition and retention.
Off-Campus Living Assistant
Texas State University
San Marcos
09.2022 - 09.2023
- Utilized Excel to enter data while conducting phone calls to gather information from San Marcos apartments.
- Answered questions and provided guidance to students and families regarding off-campus living.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted resources and connected with students during events at LBJ Mall.
- Answered incoming calls and directed them to appropriate personnel or departments.
- Assisted in the preparation of reports, presentations and correspondence.
- Maintained front desk to provide positive first impression.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Server, Expo, Shift Lead- Seasonal
Parry's Pizzeria & Taphouse
McKinney
05.2022 - 08.2023
- Ensured efficient service by managing food and supply restocking at all stations.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Followed health safety guidelines when preparing and serving food products.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Greeted customers, answered questions and recommended specials to increase profits.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Stayed informed about daily specials, new menu items, promotions.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees on company procedures and standards to uphold quality service.
Off-Campus Living Assistant
Texas State University
San Marcos
09.2022 - 05.2023
- Enter data into Excel
- Make phone calls to apartments around the San Marcos area to collect data
- Speak with students and families to give out information and answer questions
- Work pop-up events at the LBJ mall to give out information and connect with students
Crew Member
Braums
Van Alstyne
04.2020 - 05.2022
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Resolved customer complaints in a professional manner.
- Organized and restocked supplies to support operations and team productivity.
- Prepared food and processed customer orders promptly, maintaining cleanliness standards.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Communicated effectively with customers to enhance dining experiences and uphold company standards.
Education
BBA - Business Administration
Texas State University
San Marcos, TX05-2026
Skills
- Sales pitch development
- Social media marketing
- Interpersonal skills
- Accurate data entry
- Business development
- Data analysis
- Content management
- Relationship building
- Effective communication
- Curriculum development
- Customer service
- Presentation skills
- Communication
- Microsoft Excel, Word, and PowerPoint
Awards
- Texas State University Merit Scholarship
- Nesenholtz Scholarship
- Texas State University Tuition Grant
Certification
- TABC Certification
- Food Handlers Certification
- CPR/First-Aid Certification
Timeline
Preschool Teacher
Primrose School of Shady Hollow
10.2024 - Current
Expo & Server
Gristmill River Restaurant & Bar
08.2023 - 10.2024
Off-Campus Living Assistant
Texas State University
09.2022 - 09.2023
Off-Campus Living Assistant
Texas State University
09.2022 - 05.2023
Business Development Representative
VOXO
05.2022 - 12.2023
Server, Expo, Shift Lead- Seasonal
Parry's Pizzeria & Taphouse
05.2022 - 08.2023
Crew Member
Braums
04.2020 - 05.2022
BBA - Business Administration
Texas State University
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