Hailee Brianne Boucher
Jacksonville,FL
Summary
Highly motivated with background in retail sales, skilled in customer service, product knowledge and medical lab procedures. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
8
8
years of professional experience
Work History
Cannabis Concierge
Trulieve
Fernandina Beach, Florida
01.2024 - Current
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Cross-sold products and services to increase average transaction value.
- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Computed purchases and received and processed cash or credit payment.
- Created a comfortable atmosphere for customers by engaging in conversation and providing helpful advice.
- Maintained cleanliness in the retail store area by dusting shelves, sweeping floors, emptying trash cans.
- Assisted in the preparation and execution of physical inventory counts.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Researched new trends in the industry and kept abreast of changes in state laws related to cannabis use.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Provided support during special events such as open houses or trade shows promoting our business.
- Performed cashier duties such as processing payments, issuing receipts, and counting back change.
- Participated actively in team meetings discussing strategies for improving customer experience.
- Assessed customer product needs and interests in order to best recommend suitable items.
Phlebotomist Intern
Life South
Jacksonville, FL
11.2022 - 12.2023
- Maintained accurate records of patient data and specimen collection procedures.
- Maintained accurate records of patient information and test results.
- Used heel and finger stick methods to obtain blood from capillaries.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Input medical and insurance information into database for inclusion in patient records.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Processed orders from physicians accurately and efficiently.
- Assessed donor vital signs during and after procedures to check for fatigue or dizziness.
- Performed centrifugation and specimen aliquoting for sample preparation.
- Handled special collection procedures, including therapeutic phlebotomy and drug testing.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Conducted patient interviews and verified medical records to confirm test requisitions.
- Flushed intravenous lines with saline to prevent blockages.
- Adhered to safety protocols while handling hazardous materials or working with potentially infectious specimens.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
Integrated Pest Management Technician
Turner Pest Control
Jacksonville
08.2021 - 11.2022
- Evaluated new products for use in Integrated Pest Management programs before recommending them for use by customers.
- Performed detailed record keeping, including data collection and analysis of inspection results.
- Conducted thorough inspections of buildings and facilities to identify potential pest problems.
- Attended training sessions regularly in order to stay abreast of changes in Integrated Pest Management techniques.
- Ensured compliance with all applicable laws and regulations related to pesticide application.
- Investigated complaints from customers regarding suspected pest infestations and developed treatment plans accordingly.
- Created reports documenting findings from customer visits and provided recommendations for continued prevention efforts.
- Communicated effectively with customers regarding service expectations prior to beginning work.
- Provided guidance on how to eliminate food sources that attract pests into the home or business environment.
- Applied appropriate insecticides, baits, traps, and other forms of pest control in accordance with company policies and procedures.
- Maintained accurate records detailing all services performed at customer locations.
- Operated specialized equipment used in integrated pest management programs such as foggers, dusters, power sprayers.
- Educated clients on preventative measures they can take to help protect their property from future infestations.
- Worked closely with supervisors and managers to ensure quality standards were met during every job assignment.
- Recognized for consistent quality service and efficiency.
- Utilized appropriate protective gear and equipment during application.
- Utilized personal protective equipment (PPE) to ensure safety during pest control applications.
Candy Maker, Tour Guide, Educator
Sweet Pete's
Jacksonville, FL
10.2018 - 08.2020
- At Sweet Pete’s Candy, I held several roles to include retail sales/stock, candy maker, tour guide and party/class host
- As a retail sales consultant, I sold various candy, logo clothing, ice cream and classes/packages
- As a tour guide, I was responsible for giving a tour of our 3 story building including the history of the company, building and downtown Jacksonville
- As a candy maker, I was to lead classes in which I taught guests how to work with chocolate, as well as teaching the guests background information about chocolate
- As an educator, I worked field trips for the candy shop to include a hundred or more children daily, and teach them all about the science of candy making
- I was also responsible for walking the students through a set of science experiments that would help them better understand candy making
- As an ice cream shop attendant, I took and served customer orders in a timely manner, maintained supplies and order of ice cream bar, and daily cleanup of the bar
- Developed procedures for efficient workflow in order to maximize efficiency while minimizing waste.
- Organized inventory levels by ordering supplies on a regular basis.
- Communicated effectively with other members of the team regarding production issues or concerns.
- Ensured compliance with all food safety regulations when making candy products.
- Set up work stations, prep tables, service counters and steam tables.
- Broke down, cleaned and sanitized work stations at end of shift.
- Maintained clean, organized work area at all times and encouraged similar dedication in team members to maximize group efficiency.
Service Technician
Tires Plus
Jacksonville, FL
01.2018 - 09.2018
- Customer Service to include writing service requests for vehicle maintenance and repairs
- Check in & check out of vehicle when preparing for service/repairs
- Ordered inventory for general stock of store and special repairs
- Customer f/u to verify customer is happy with repairs/service
Lube Technician
Take 5 Oil Change
Palm Coast, FL
04.2017 - 01.2018
- Greet customers and discuss potential service needs/wants
- Write up of vehicle for repairs/service
- Cash in/out of vehicle/customer
- Daily reports
- Upsell products/services, when needed
- Provided estimates for repair costs based on customer requests and needs.
- Replaced spark plugs and ignition wires when necessary.
- Performed oil changes and lubrication services on a variety of vehicles.
- Maintained records of all work performed according to company guidelines.
- Attended regular training sessions to stay up-to-date with industry standards.
- Ensured that all tools were properly stored after use in order to maintain a clean working environment.
- Assisted in ordering parts from suppliers when required.
- Demonstrated excellent problem solving skills when dealing with difficult situations.
- Reported any mechanical issues found during inspection to the supervisor immediately.
- Educated customers about preventive maintenance services available to them.
Education
High School Diploma -
Florida Virtual School
Jacksonville, FL06-2016
Associate of Science - Medical Laboratory Science
FSCJ
Jacksonville, FLSome College (No Degree) - Wood Destroying Organism Inspector
FSCJ
Jacksonville, FLSkills
- Proficient in numerous computer software programs; to include MS word, Excel, PowerPoint, Social media platforms (Facebook, Twitter and Instagram), Outlook and AS400/POS
- Candy Maker, Tour Guide, Educator
- Order fulfillment
- Upselling strategies
- Medical cannabis education
- Patient consultation
- Product presentation
- Product recommendations
- Teamwork
- Verbal and written communication
- POS system operations
- Customer engagement
- Data entry
- Inventory audits
- Suggestive selling
- Account assistance
- Event coordination
- Store opening and closing
Timeline
Cannabis Concierge
Trulieve
01.2024 - Current
Phlebotomist Intern
Life South
11.2022 - 12.2023
Integrated Pest Management Technician
Turner Pest Control
08.2021 - 11.2022
Candy Maker, Tour Guide, Educator
Sweet Pete's
10.2018 - 08.2020
Service Technician
Tires Plus
01.2018 - 09.2018
Lube Technician
Take 5 Oil Change
04.2017 - 01.2018
High School Diploma -
Florida Virtual School
Associate of Science - Medical Laboratory Science
FSCJ
Some College (No Degree) - Wood Destroying Organism Inspector
FSCJ
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