Hailee Campbell
Lowesville ,VA
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Wintergreen Resort
Roseland, VA
04.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees and payments.
- Monitored office supplies by checking inventory and placing orders.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Prepared weekly employee work schedules for team members.
Cashier
Food Lion
Amherst , VA
11.2020 - 04.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Kitchen Staff Member
Camp Crossroads
Lowesville , VA
01.2020 - 11.2020
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Maintained records of purchases using approved invoice tracking tools and conducted regular inventory counts of food, tools and supplies.
- Served and greeted guests
Education
General Studies -
Central Virginia Community College
Lynchburg, VA08.2022
High School Diploma -
Amherst County High School
Amherst, VA05.2022
Skills
- Greeting and Seating Clients
- Data Entry and Database Software
- Front Desk Operations
- Computer Proficiency
- Telephone Etiquette
- Positive Attitude and Energetic
- Visitor and Customer Relations
- Call Answering and Routing
- Setting Reservations
- Call Transfers
- Office Supplies and Inventory
- Front Desk Reservations
- Fee Collection
- Directing Callers
- Guest Registration
- Data Confirmation
- Telephone Reservations
- Reminder Calls
- Personnel Management
- Information Updates
- Maintaining Guest Records
- ID Verification
- Appointment Confirmation
- Welcoming Guests
- Entering Patient Data
- Creative Solutions
- Making Appointments
- Constructive Feedback
- File and Records Management
- Spreadsheet Tracking
Timeline
Front Desk Receptionist
Wintergreen Resort
04.2021 - Current
Cashier
Food Lion
11.2020 - 04.2021
Kitchen Staff Member
Camp Crossroads
01.2020 - 11.2020
General Studies -
Central Virginia Community College
High School Diploma -
Amherst County High School