Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hailee Chaney

Halethorpe,MD

Summary

Results-driven professional with a strong foundation in customer service and technical repair. Top-performing Tattoo Machine Repair Technician and Customer Service Representative at Body Art Alliance. Proven success in launching and optimizing operational departments, improving workflow efficiency, and enhancing product reliability. Recognized for outstanding communication, problem-solving, and client engagement skills that drive business growth and customer satisfaction. Implements forward-thinking systems and revenue-generating initiatives to elevate departmental performance company-wide.

Overview

5
5
years of professional experience

Work History

Repairs Technician

Body Art Alliance
12.2024 - Current
  • Performed machine tending, troubleshooting malfunctions, and executing basic repairs for optimal equipment maintenance.
  • Ensured precise and consistent repair of diverse rotary tattoo machines.
  • Consistently met and exceeded outbound repair targets.
  • Formulated repair department processes, including detailed workflows and SOPs.
  • Traveled on-site to assist with QC at contract manufacturer, ensuring quality before shipment
  • Implemented new systems and procedures to improve repair efficiency and turnaround time
  • Proactively identified and launched department-wide improvements that increase revenue and reduce waste
  • Designed and led efforts to boost financial growth within the department.
  • Explained technical details to clients in an accessible manner.
  • Ensured detailed service documentation for accountability.
  • Clarified diagnoses and associated costs to customers.

Customer Service Representative

Body Art Alliance
06.2024 - 12.2024
  • Managed customer queries related to products, services, and company information.
  • Collaborated with sales, marketing, and management teams to create solutions. at
  • Coordinated swift and successful substitution of faulty or absent goods.
  • Demonstrated empathy in problem-solving to promote superior service.
  • Responded proactively and positively to rapid change.
  • Ensured high standards of customer service by following up on resolved issues.
  • Suggested and sourced unavailable products according to customer needs.
  • Resolved and managed concerns in accounting, service, and delivery.
  • Streamlined repair processes to enhance efficiency.
  • Diagnosed issues in malfunctioning machinery.
  • Recorded, assigned and oversaw claims.
  • Created and executed quality assurance protocols to ensure claims processing accuracy.

Customer Service Representative

First Choice Coffee Services
11.2021 - 10.2023
  • Provided product and service information through direct and telephonic communication.
  • Maintain detailed logs of customer interactions, including inquiries, complaints, comments, and actions executed.
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Processed service termination requests using digital platforms.
  • Executed strategies to ensure timely collection of debts.
  • Fostered customer loyalty through effective relationship management.
  • Supervised account processes to optimize customer relationship management.
  • Created financial documents including bills receivable, invoices, and bank deposits.
  • Handled billing accounts and ensured accurate record-keeping.
  • Managed financial transactions through accurate verification and classification of accounts receivables.
  • Ensured compliance with financial procedures while handling receivables and payments.

Pro Sales Associate

The Home Depot, Inc.
03.2020 - 11.2021
  • Completed sales transactions by engaging clients over the phone.
  • Developed trust-based and professional rapport with clients.
  • Provided detailed descriptions of merchandise to enhance customer understanding.
  • Assisted customers in locating and obtaining desired merchandise.
  • Handled transactions with accuracy and speed.
  • Addressed inquiries about store offerings and products.
  • Ensure awareness of current sales strategies and security measures.
  • Facilitated customer requests by sourcing items from different locations.
  • Organized products for customer acquisition and rental.
  • Executed phone-based payment processing for contractors.

Education

High School Diploma - undefined

Lansdowne High School
Lansdowne, MD
05.2019

Skills

    Technical & Repair:

    - Tattoo Machine Diagnostics & Repair

    - Mechanical Troubleshooting

    - Precision Calibration & Tuning

    - Quality Control Procedures

    - Electronic Component Handling

    - SOP Development

    - Inventory & Tools Management

    - Fine Motor Skills

    Customer Service & Operations:

    - Complaint Resolution & Call Management

    - Inbound/Outbound Support

    - Order Processing & Account Updating

    - Product Knowledge & Promotion

    - Conflict Resolution

    - CRM & Data Entry

    - Professional Phone Etiquette

    - Multitasking & Time Management

    - Shipping & Receiving Understanding

Timeline

Repairs Technician

Body Art Alliance
12.2024 - Current

Customer Service Representative

Body Art Alliance
06.2024 - 12.2024

Customer Service Representative

First Choice Coffee Services
11.2021 - 10.2023

Pro Sales Associate

The Home Depot, Inc.
03.2020 - 11.2021

High School Diploma - undefined

Lansdowne High School

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