Hailee England
Denver,CO
Summary
Dynamic leader with a proven track record at Zumiez, adept in multi-unit management and district growth, enhancing performance through strategic sales strategies and effective team building. Excelled in customer service and performance management, driving significant revenue increases. Skilled in conflict management and interpersonal communication, fostering a culture of achievement and operational excellence.
Overview
14
14
years of professional experience
Work History
District Manager
Zumiez
Denver, CO
04.2015 - 02.2025
- Identified and developed top talent to promote performance-oriented culture.
- Supported sales team members to drive growth and development.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Organized promotional events in order to drive sales volume in the district's stores.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
Store Manager
Wet Seal
Grand Forks, ND
08.2012 - 01.2015
- Established store tactics and strategies to achieve operational performance and sales goals.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Head Cashier
Forever 21
Honolulu, HI
07.2011 - 07.2012
- Helped customers find specific products, answered questions, and offered product advice.
- Answered phone calls to assist customers with questions and orders.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Maintained work area and kept cash drawer organized.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
High School Diploma -
Redford High School
Honolulu, HI05-2011
Skills
- Customer service
- Team building
- Performance management
- Merchandising standards
- Multi-unit management
- District growth management
- Group presentations
- Conflict management
- Training and coaching
- Leadership skills
- Project management
- Interpersonal communication
Timeline
District Manager
Zumiez
04.2015 - 02.2025
Store Manager
Wet Seal
08.2012 - 01.2015
Head Cashier
Forever 21
07.2011 - 07.2012
High School Diploma -
Redford High School
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