Hailee Fox
Antioch,TN
Summary
Skilled in identity and document verification, I excelled at J&A as a Claims Verification Specialist, enhancing data accuracy and customer trust. My proactive approach in training and mentoring at ALDI as an Assistant Store Manager improved store efficiency. Known for exceptional problem-solving and customer engagement, I consistently drive positive outcomes and integrity in fast-paced environments. Experienced with verification processes, ensuring compliance and accuracy in various settings. Utilizes strong analytical skills to maintain high standards of data integrity. Knowledge of quality assurance practices and regulatory requirements.
Overview
4
4
years of professional experience
Work History
Claims Verification Specialist/Floater
J&A
04.2023 - Current
- Upheld company reputation for integrity by consistently applying ethical standards during all stages of the verification process.
- Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
- Contributed to a positive work environment by actively participating in training sessions and sharing knowledge with team members.
- Obtained updated contact information from all subjects and verified data for accuracy.
- Verified client information by analyzing existing evidence on file.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Processed and organized incoming mail for distribution to appropriate departments.
Assistant Store Manager
ALDI
08.2020 - 04.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Help run interviews/ proper training to new employees.
Education
High School Diploma -
Riverdale High School
Murfreesboro, TN05-2018
Skills
- Identity Verification
- Document Verification
- Background Checks
- HIPAA Compliance
- Data Entry and Review
- Customer experience
- Customer Service
- Problem-Solving
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Customer Relations
- Store Organization
- Multitasking and Organization
- Training and mentoring
- Store Opening and Closing
Languages
English
Timeline
Claims Verification Specialist/Floater
J&A
04.2023 - Current
Assistant Store Manager
ALDI
08.2020 - 04.2023
High School Diploma -
Riverdale High School
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