Hailee George
Keller,TX
Summary
Energetic and goal-driven professional with exceptional communication and interpersonal skills. Knowledge of sales strategies and market analysis techniques, coupled with proficiency in CRM software and data-driven decision-making. Known for reliability and achieving impactful results in dynamic environments. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Area Sales Manager
Kriya Hotels
07.2021 - Current
- Established strong relationships with key clients, resulting in increased customer retention and satisfaction.
- Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.
- Fostered a positive work environment within the sales team by encouraging open communication, teamwork, and mutual support among team members.
- Expanded market share through effective prospecting, lead generation, and negotiation skills.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns.
- Executed proven strategies to hit sales quota and help company achieve financial goals.
Front Office Manager
Hampton Inn & Suites By Hilton
02.2017 - 07.2021
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Coached employees through day-to-day work and complex problems.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
Front Office Supervisor
Home2 Suites by Hilton
06.2014 - 02.2017
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
Education
High School Diploma -
Fossil Creek High School
Keller, TX05-2013
Skills
- Relationship Building
- Sales Presentations
- Contract Negotiations
- Key Account Growth
- Closing Strategies
- Time Management
- Goal Setting and Achievement
- Customer Service
- Decision-making
- Team Supervision
- Customer Relations
- Effective Multitasking
Timeline
Area Sales Manager
Kriya Hotels
07.2021 - Current
Front Office Manager
Hampton Inn & Suites By Hilton
02.2017 - 07.2021
Front Office Supervisor
Home2 Suites by Hilton
06.2014 - 02.2017
High School Diploma -
Fossil Creek High School
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