Hailee Hidalgo
San Bernardino,CA
Summary
Dedicated customer service associate with 4 years of providing exceptional dining and retail services. Motivated to maintain customer satisfaction and contribute to the success of the organization. I bring a blend of soft and hard skills to motivate my team members and those around me. . ݁₊ ⊹
Overview
6
6
years of professional experience
Work History
Cashier Attendant
Krispy Kreme
Redlands, CA
04.2025 - Current
- Provided exceptional customer service, ensuring satisfaction and timely assistance during busy shifts.
- Processed orders efficiently using POS systems to enhance operational flow.
- Upsold menu items effectively, increasing overall sales through product knowledge and recommendations.
- Resolved customer complaints promptly, ensuring positive resolutions.
Team Member
Burger King
Highland, CA
08.2020 - Current
- Provided exceptional customer service, ensuring satisfaction and fostering repeat business.
- Collaborated with team members to streamline order preparation processes, enhancing efficiency.
- Maintained cleanliness of dining area, contributing to a welcoming atmosphere for customers.
- Processed transactions accurately using point-of-sale systems, ensuring smooth customer experiences.
Warehouse Clerk
Amazon
Redlands, CA
09.2023 - 11.2024
- Operated warehouse equipment to efficiently pick, pack, and ship customer orders.
- Maintained accurate inventory records using Amazon's warehouse management systems.
- Executed quality control checks to verify product accuracy before shipment.
- Assisted in training new hires on safety protocols and operational procedures.
Shift Lead
Party City
Redlands, CA
08.2021 - 10.2023
- Supervised daily operations, ensuring efficient workflow and adherence to company policies.
- Trained new employees on customer service protocols and safety procedures.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Implemented merchandising strategies to maximize product visibility and sales potential.
Retail Sales Associate
Woori Fashion
San Bernardino, CA
01.2020 - 07.2021
- Assisted customers in product selection and provided exceptional service to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
- Maintained visual merchandising standards by organizing displays and restocking inventory regularly.
Education
Indian Springs High School
San Bernardino, CA06.2021
Skills
- Attention to detail
- Adaptability
- Customer Service
- Communication
- Computer Literacy
- Problem Solving
Personal Information
Timeline
Cashier Attendant
Krispy Kreme
04.2025 - Current
Warehouse Clerk
Amazon
09.2023 - 11.2024
Shift Lead
Party City
08.2021 - 10.2023
Team Member
Burger King
08.2020 - Current
Retail Sales Associate
Woori Fashion
01.2020 - 07.2021
Indian Springs High School