Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Hailee Hidalgo

San Bernardino,CA

Summary

Dedicated customer service associate with 4 years of providing exceptional dining and retail services. Motivated to maintain customer satisfaction and contribute to the success of the organization. I bring a blend of soft and hard skills to motivate my team members and those around me. . ݁₊ ⊹

Overview

6
6
years of professional experience

Work History

Cashier Attendant

Krispy Kreme
Redlands, CA
04.2025 - Current
  • Provided exceptional customer service, ensuring satisfaction and timely assistance during busy shifts.
  • Processed orders efficiently using POS systems to enhance operational flow.
  • Upsold menu items effectively, increasing overall sales through product knowledge and recommendations.
  • Resolved customer complaints promptly, ensuring positive resolutions.

Team Member

Burger King
Highland, CA
08.2020 - Current
  • Provided exceptional customer service, ensuring satisfaction and fostering repeat business.
  • Collaborated with team members to streamline order preparation processes, enhancing efficiency.
  • Maintained cleanliness of dining area, contributing to a welcoming atmosphere for customers.
  • Processed transactions accurately using point-of-sale systems, ensuring smooth customer experiences.

Warehouse Clerk

Amazon
Redlands, CA
09.2023 - 11.2024
  • Operated warehouse equipment to efficiently pick, pack, and ship customer orders.
  • Maintained accurate inventory records using Amazon's warehouse management systems.
  • Executed quality control checks to verify product accuracy before shipment.
  • Assisted in training new hires on safety protocols and operational procedures.

Shift Lead

Party City
Redlands, CA
08.2021 - 10.2023
  • Supervised daily operations, ensuring efficient workflow and adherence to company policies.
  • Trained new employees on customer service protocols and safety procedures.
  • Resolved customer inquiries and complaints, enhancing overall shopping experience.
  • Implemented merchandising strategies to maximize product visibility and sales potential.

Retail Sales Associate

Woori Fashion
San Bernardino, CA
01.2020 - 07.2021
  • Assisted customers in product selection and provided exceptional service to enhance shopping experience.
  • Processed transactions accurately using point-of-sale systems, ensuring efficient checkout procedures.
  • Maintained visual merchandising standards by organizing displays and restocking inventory regularly.

Education

Indian Springs High School
San Bernardino, CA
06.2021

Skills

  • Attention to detail
  • Adaptability
  • Customer Service
  • Communication
  • Computer Literacy
  • Problem Solving

Personal Information

Timeline

Cashier Attendant

Krispy Kreme
04.2025 - Current

Warehouse Clerk

Amazon
09.2023 - 11.2024

Shift Lead

Party City
08.2021 - 10.2023

Team Member

Burger King
08.2020 - Current

Retail Sales Associate

Woori Fashion
01.2020 - 07.2021

Indian Springs High School
Hailee Hidalgo