Hailee Hyland
Dwight,IL
Summary
Dynamic culinary professional with a strong background in food preparation and customer service at Ecumen. Proven ability to maintain high standards of sanitation and organization while efficiently managing multiple tasks. Recognized for enhancing guest experiences through attention to detail and effective communication, alongside solid knife skills and a commitment to food safety.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cook Assist
Ecumen
11.2023 - 03.2025
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Dished and served food for roughly 120 residents per meal.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Communicated closely with servers to fully understand special orders for customers.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Mentored junior cooks in refining culinary skills through hands-on guidance.
- Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
- Managed opening and closing shift kitchen tasks.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
Car Wash Attendant
3 Minute Car Wash
02.2022 - 05.2023
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
- Demonstrated attention to detail while performing various tasks such as prepping cars, operating machinery, and applying cleaning solutions.
- Adhered to all safety protocols, reducing the risk of accidents and injuries on site.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Established loyal customer base through consistent quality workmanship and friendly service interactions.
- Managed inventory levels for car wash supplies, ensuring adequate stock at all times.
- Received cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
Scheduling Coordinator
PPG Property Management
07.2022 - 02.2023
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
- Streamlined communication between departments for improved schedule adherence and reduced conflicts.
Car Wash Attendant
Fast and Friendly Carwash
10.2020 - 08.2022
- Greeted customers and assessed needs to recommend suitable car wash services.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
- Enhanced customer satisfaction by delivering efficient and thorough car wash services.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Adhered to all safety protocols, reducing the risk of accidents and injuries on site.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Assisted in training new staff members on proper car wash techniques and procedures.
- Recognized for punctuality and reliability, consistently arriving prepared for scheduled shifts even during peak business hours.
- Managed inventory levels for car wash supplies, ensuring adequate stock at all times.
- Handled cash transactions efficiently, balancing daily receipts accurately at the end of each shift.
- Maintained and repaired car wash equipment to meet operational demand.
- Applied waxes and protective treatments to vehicles for high-quality finishes.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
Skills
- Customer service
- Cooking
- Cleaning and organization
- Food handling
- Food preparation
- Multitasking and organization
- Kitchen organization
- Strong attention to safe food handling procedures
Accomplishments
- I took over as baker and cook assist while training to help out in my kitchen to make sure everything has been done on time.
Certification
- Certified Professional - Food Safety (CP-FS) - National Environmental Health Association.
- Advanced FSSMC(Food Service Sanitation Manager Certification)- State Department of Public Health or equivalent body.
- Serve Safe
Languages
Sign language
Limited Working
Timeline
Cook Assist
Ecumen
11.2023 - 03.2025
Scheduling Coordinator
PPG Property Management
07.2022 - 02.2023
Car Wash Attendant
3 Minute Car Wash
02.2022 - 05.2023
Car Wash Attendant
Fast and Friendly Carwash
10.2020 - 08.2022
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