Hailee Kemp
North Augusta,SC
Summary
Adept at fostering social skills and ensuring child safety, I excelled at Busy Bee Daycare and Dairy Queen by leading teams, resolving customer issues, and enhancing service quality. My expertise in employee training and customer service management, combined with a strong foundation in problem-solving and empathy, drives positive outcomes in fast-paced environments. Also achieving a high customer satisfaction and also a safe, engaging environment for children.
Overview
3
3
years of professional experience
Work History
Daycare Volunteer
Busy Bee Daycare
12.2023 - 04.2024
- Monitored child behavior, addressing conflicts and promoting positive interactions among peers.
- Encouraged outdoor playtime, promoting physical activity and overall health through structured games and free exploration time.
- Contributed towards high-quality childcare service by respecting and adhering to all daycare policies and procedures, maintaining a professional demeanor at all times.
- Supported daycare staff in maintaining a clean, organized, and safe environment for children''s daily activities.
- Enhanced children''s social skills by implementing interactive activities and group play sessions.
Shift Leader
Dairy Queen Grill & Chill
09.2021 - 11.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
No Degree - Biology / Chemistry
Claflin University
Orangeburg, SC05-2028
High School Diploma -
North Augusta High
North Augusta, SC05-2024
Skills
- Patience and empathy
- Positive reinforcement
- Social skills development
- Child safety awareness
- Problem-solving
- Team leadership
- Customer service management
- Employee training
Accomplishments
- Supervised team of 13 staff members.
- Documented and resolved any costumer or parents complaints which allowed me to be aware of industry-specific regulations.
Languages
English
Timeline
Daycare Volunteer
Busy Bee Daycare
12.2023 - 04.2024
Shift Leader
Dairy Queen Grill & Chill
09.2021 - 11.2023
No Degree - Biology / Chemistry
Claflin University
High School Diploma -
North Augusta High
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