Summary
Overview
Work History
Education
Skills
References
Certification
Volunteer Work
Timeline
Hi, I’m

Hailee Kern

O'Fallon,IL
Hailee Kern

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
years of professional experience
1
Certification

Work History

Brenda Chambers 618-410-6741
Shiloh, IL

Professional Assistant
01.2022 - Current

Job overview

  • Organized files, developed spreadsheets, faxed reports, and scanned documents to improve organizational workflow.
  • Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.

Nesting at Home Healthcare 618-978-1727
Shiloh, IL

Home Health Care Provider
11.2019 - 06.2022

Job overview

  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Assisted patients with personal care, alleviating some burden on family members.
  • Interacted with patients through games and fun activities to boost mood and improve overall memory.

McKendree MetroRecPlex 618-589-3800
O'Fallon, IL

Member Service Representative
04.2019 - 10.2019

Job overview

  • Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
  • Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
  • Enhanced member relationships by providing excellent service during each interaction.

FunSpot Skating Center
Belleville, Illinois

Customer Service Representative
01.2019 - 04.2019

Job overview

  • Attended to skaters after accidents, falls or incidents and prepared documentation.
  • Trained new employees on operations, pointing out safety mechanisms and features.
  • Played mix of songs which matched station format and avoided dead air by closely monitoring length of each song.
  • Restocked condiments, service supplies and snack bar foods throughout shifts to stay ahead of customer demands.

Spin City
Troy, IL

Roller Skate Rink Assistant Manager
09.2017 - 01.2019

Job overview

  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Education

Homschooled
Shiloh IL

High School Diploma
05.2019

University Overview

  • 3.5 GPA
  • Fire & EMS Explorer Member, 2015-2017

Liberty University
Lynchburg, VA

Some College (No Degree) from Sports Management

University Overview

Skills

  • Prioritizing Work
  • 55 wpm Typing Speed
  • Microsoft Office
  • Multi-Line Phone Systems
  • Office Administration
  • Strong Problem Solver
  • Professional and Mature
  • File and Record Keeping

References

References
  • Tim McClain - O'Fallon/Shiloh EMS Supervisor - (618) 484-6075
  • Norm Etling - St. Clair County Engineer - (618) 978-1842
  • Jessie Davis - Case Worker - (217) 652-9091

Certification

  • Certified Personal Trainer (CPT)

Volunteer Work

Volunteer Work
  • Metro East Humane Society

Timeline

Professional Assistant
Brenda Chambers 618-410-6741
01.2022 - Current
Home Health Care Provider
Nesting at Home Healthcare 618-978-1727
11.2019 - 06.2022
Member Service Representative
McKendree MetroRecPlex 618-589-3800
04.2019 - 10.2019
Customer Service Representative
FunSpot Skating Center
01.2019 - 04.2019
Roller Skate Rink Assistant Manager
Spin City
09.2017 - 01.2019
Homschooled
High School Diploma
Liberty University
Some College (No Degree) from Sports Management

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Hailee Kern