Hailee Kilby
Tishomingo,OK
Summary
A highly driven worker who is eager to try new things. great interpersonal skills, flexibility, and a strong work ethic. Capable of working efficiently without supervision and picking up new abilities rapidly. I've previously used dependable, well-organized procedures to suit business demands. Capable of handling pressure and adjusting to novel circumstances and obstacles in order to optimize the organization.
Overview
5
5
years of professional experience
Work History
911 Emergency Dispatcher
Ardmore Police Department
Ardmore, OK
03.2017 - 05.2022
- Received incoming calls from the public and determined the nature of the emergency.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Screened incoming calls for accuracy and completeness of information provided.
- Identified priority calls based on severity of situation, urgency, or special circumstances.
- Verified caller identity before dispatching personnel to ensure safety of responders.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Created incident reports detailing all pertinent information regarding each emergency call.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
- Gathered additional information from police officers at scene if necessary to complete report accurately.
- Routed non-emergency calls to appropriate departments or agencies when applicable.
- Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
- Communicated effectively with other dispatch centers to coordinate resources when responding to large scale events.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
- Utilized mapping software programs to plot locations of incidents quickly and accurately.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Adhered strictly to departmental policies and protocols related to handling emergency communications.
- Utilized proper telephone etiquette when speaking with callers in order to maintain a professional demeanor.
- Performed quality assurance checks on recordings of 911 calls as required by department guidelines.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Dispatched police officers and emergency personnel to calls for service.
- Assisted departments with special requests for assistance and BOLOs.
- Researched vehicle, wanted and missing persons information.
Education
Some College (No Degree) - Accounting
SNHU
New Hampshire, OHSkills
- Information Gathering
- Geographical Knowledge
- Prioritization
- Situational Awareness
- Call Management
- Problem-Solving
- Critical Thinking
- Emergency Assessment
- Basic Life Support Knowledge
- Police Department Procedures
- Map Reading Abilities
- Information Gathering and Relay
- Works Well Under Pressure
- Active Listening
- Decision-Making
- EMS Dispatch
- Computer-Based Dispatch Systems
- Computer Skills
- Database Queries
- Crisis Management
- Information Documentation
- System Maintenance
- Data Entry
- Stress Tolerance
- Teamwork and Collaboration
Timeline
911 Emergency Dispatcher
Ardmore Police Department
03.2017 - 05.2022
Some College (No Degree) - Accounting
SNHU
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