Hailee McKennon
Dallesport,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A Motivated Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Highly efficient Shift leader, well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Experienced in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service and time management abilities.
Overview
6
6
years of professional experience
Work History
Client Service Representative
Riverview Community Bank
White Salmon, WA
07.2023 - 06.2024
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
Shift Manager
Taco Bell
The Dalles
12.2022 - 07.2023
- Trained and mentored new employees to maximize team performance
- Kept employees operating productively and working on task to meet business and customer needs
- Supervised employees and oversaw quality compliance with company standards for food and services
- Worked closely with team members to schedule breaks and shifts to meet state regulations
- Cooperated with coworkers to improve customer experience and manage storefront
- Coached crew members to optimize performance and motivate toward more efficient work
- Exercised composure under pressure and in escalated customer service scenarios.
Team Member
Taco Bell
The Dalles
05.2020 - 04.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Contributed to team success by completing jobs quickly and accurately
- Learned all required tasks quickly to maximize performance
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods
- Operated register to process payments and collect cash payment for order totals
- Addressed and resolved customer complaints in polite and professional manner.
Assistant Manager
SUBWAYRestaurants
Portland
03.2018 - 12.2019
- Supervised day-to-day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
MEWA WEB ACADEMY
06.2020
Skills
- Strength and Conditioning
- Negotiation and Conflict Resolution
- Customer Experience Management
- Food Safety and Sanitation
- Energetic and Enthusiastic
- Interpersonal Skills
- Money Transfers
- Cash Handling
- Customer service focus
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and Empathy
- Banking Software Familiarity
- Data Entry Efficiency
- Account updating
Timeline
Client Service Representative
Riverview Community Bank
07.2023 - 06.2024
Shift Manager
Taco Bell
12.2022 - 07.2023
Team Member
Taco Bell
05.2020 - 04.2021
Assistant Manager
SUBWAYRestaurants
03.2018 - 12.2019
MEWA WEB ACADEMY