- Committed to improving personal fitness through regular participation in weight lifting
- Crafting and DIY Projects
Hailee O’Brien
Fall River,MA
Summary
Dynamic and dedicated Front of House professional with 8 years of experience at East Bay Oyster Bar. Renowned for exceptional interpersonal communication and conflict resolution skills, enhancing customer satisfaction and loyalty. Proven ability to multitask effectively while maintaining attention to detail, ensuring seamless service and memorable dining experiences.
Professional hospitality worker with strong focus on delivering outstanding guest experiences. Adept at multitasking and ensuring smooth operations in fast-paced environments. Known for reliability, adaptability, and excellent communication skills, fostering collaboration and achieving results. Skilled in customer service, problem-solving, and maintaining positive atmosphere.
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Experienced with patient transportation and care. Utilizes effective communication to ensure patient safety and comfort. Knowledge of healthcare protocols and procedures.
Overview
4
4
years of professional experience
Work History
Front of House Wait Staff Member
East Bay Oyster Bar
10.2023 - Current
- Assisted in training new hires, sharing best practices for efficient performance within the front-of-house team.
- Increased repeat business by developing rapport with regular customers and remembering their individual preferences.
- Assisted in improving overall dining experience for guests through attentiveness and excellent communication skills.
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Front of House Wait Staff Member
Dewolf Tavern
02.2022 - 02.2023
- Assisted management in analyzing customer feedback to identify areas in need of improvement and implement necessary changes.
- Demonstrated strong knowledge of menu items, offering personalized recommendations based on guest preferences.
- Accurately processed payments, including cash, credit card transactions, and splitting bills among parties when necessary.
- Utilized strong multitasking abilities to manage multiple tables simultaneously without sacrificing quality of service.
- Led by example and maintained a professional demeanor at all times, setting a positive tone for the entire front-of-house team.
Front of House Wait Staff Member
Cask and Pig
05.2021 - 06.2022
- Collaborated with kitchen staff to ensure accurate order preparation and prompt delivery of meals.
- Enhanced customer satisfaction by providing timely and efficient service in a fast-paced environment.
- Collaborated with the rest of the front-of-house team during large events to ensure seamless execution of assigned responsibilities.
- Assisted in training new hires, sharing best practices for efficient performance within the front-of-house team.
Medical Transporter
Morton Hospital
05.2021 - 05.2022
- Enhanced patient comfort by providing safe and efficient transportation within healthcare facilities.
- Assisted patients in maintaining personal belongings during transport, ensuring all items were returned to them upon arrival at their destination.
- Contributed to overall positive patient experiences within the healthcare setting by maintaining a consistently professional demeanor at all times.
- Upheld strict confidentiality standards when discussing patient information with other healthcare professionals involved in their care.
- Provided reliable support to both clinical staff members and patients throughout daily operations within the healthcare facility.
Education
No Degree - General Studies
Bristol Community College
Fall River, MANo Degree - Health Science
Johnson & Wales University
Providence, RIAssociate of Applied Science - Diagnostic Medical Sonography
Community College of Rhode Island
Warwick, RI05-2026
Skills
- Exceptional interpersonal communication, skilled in engaging with diverse individuals, ensuring clarity and comfort
- Experienced in maintaining a clam and compassionate approach, even in high- pressure situations
- Time management and multitasking- managed multiple tables and tasks simultaneously while maintains accuracy
- Attention to detail- accurately handled orders, billing and special request, ensuring precision
- Conflict resolution- diffused tense situations and resolved customer concerns professionally
- Strong work ethic and reliability- maintained consistent performance and punctuality over an 8- year period
- Empathy and bedside manner
- professionalism with patients and staff
Accomplishments
Dean's list Fall 2023 and Spring 2024
Interests
Timeline
Front of House Wait Staff Member
East Bay Oyster Bar
10.2023 - Current
Front of House Wait Staff Member
Dewolf Tavern
02.2022 - 02.2023
Front of House Wait Staff Member
Cask and Pig
05.2021 - 06.2022
Medical Transporter
Morton Hospital
05.2021 - 05.2022
No Degree - General Studies
Bristol Community College
No Degree - Health Science
Johnson & Wales University
Associate of Applied Science - Diagnostic Medical Sonography
Community College of Rhode Island
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