Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hailee Rhinerson

Owensboro

Summary

Dedicated and compassionate professional with a strong background in patient care and customer service, as evidenced by roles at Wendell Foster's Campus and Goodwill. Excelled in multitasking and critical thinking, significantly enhancing client satisfaction and operational efficiency. Skilled in CPR/AED and adept at fostering positive relationships, I bring a track record of providing exceptional support and care.

Overview

10
10
years of professional experience

Work History

DSP

Wendell Foster's Campus For Developmetal Disabilit
12.2024 - Current
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Scheduled daily and weekly care hours for client caseload.

Cashier

Goodwill
08.2024 - 12.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Floor Aide

Davco Rest Home
04.2015 - 07.2018

Bathed, fed, dressed, transported, supported, cleaned, organized, checked well-being of each resident hourly. I have worked for Davco about 4 different times.

Education

General Studies

Owensboro High School
Owensboro
11.2005

Skills

  • Teamwork
  • Teamwork and collaboration
  • Fast learner
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Vital signs monitoring
  • Critical thinking
  • Clear communication
  • Attentive to people
  • CPR certification
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Dressing assistance
  • Adaptability and flexibility
  • Decision-making
  • Dementia care
  • Ability to lift
  • Certified in CPR/AED
  • Patient confidentiality
  • Physical strength
  • Supportive personality
  • Safety compliance
  • Relationship building
  • Meal planning and preparation
  • Cooking meals
  • Personal hygiene assistance
  • Housekeeping
  • Household cleaning
  • Caring companionship
  • Bedside manner
  • Personal care worker
  • Wound care
  • Emotional support
  • Documentation and recordkeeping
  • Bedside care
  • Meal preparation
  • Feeding assistance
  • Team building
  • Client satisfaction
  • Housekeeping duties
  • Task prioritization
  • Personal care aide
  • Self motivation
  • CPR/AED
  • First aid training
  • Light cleaning
  • Conflict resolution
  • Care planning
  • Goal setting
  • Problem identification
  • Professionalism
  • First aid certification
  • Light housekeeping
  • Client transportation
  • Crisis intervention
  • Personal care worker (PCW)
  • Medical chart documentation
  • Blood glucose monitoring
  • Record keeping
  • Mobility assistance
  • Time management abilities
  • Continuous improvement
  • Physical stamina
  • Adaptability
  • Written communication
  • Communication assistance
  • Filing and data archiving
  • Errands
  • Emergency response
  • Personal care aide (PCA)
  • Problem-solving aptitude

Timeline

DSP

Wendell Foster's Campus For Developmetal Disabilit
12.2024 - Current

Cashier

Goodwill
08.2024 - 12.2024

Floor Aide

Davco Rest Home
04.2015 - 07.2018

General Studies

Owensboro High School
Hailee Rhinerson