Dedicated and compassionate professional with a strong background in patient care and customer service, as evidenced by roles at Wendell Foster's Campus and Goodwill. Excelled in multitasking and critical thinking, significantly enhancing client satisfaction and operational efficiency. Skilled in CPR/AED and adept at fostering positive relationships, I bring a track record of providing exceptional support and care.
Overview
10
10
years of professional experience
Work History
DSP
Wendell Foster's Campus For Developmetal Disabilit
12.2024 - Current
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Assisted with daily living activities, running errands, and household chores.
Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Monitored clients' overall health and well-being and noted significant changes.
Provided compassionate and patient-focused care to cultivate well-being.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Transported clients to and from medical appointments with safety and efficiency.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Guided patients to restroom to support bladder and bowel relief requirements.
Recorded status and duties completed in logbooks for management.
Completed regular check-ins and progress report for each client.
Entrusted to handle confidential and sensitive situations in professional matter.
Maintained strong connections within caregiver community to gain continuous knowledge.
Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Handled incoming mail, bills and invoices and completed appropriate actions.
Scheduled daily and weekly care hours for client caseload.
Cashier
Goodwill
08.2024 - 12.2024
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Answered questions about store policies and addressed customer concerns.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Addressed customer needs and made product recommendations to increase sales.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Streamlined checkout process for increased efficiency and reduced waiting times.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Floor Aide
Davco Rest Home
04.2015 - 07.2018
Bathed, fed, dressed, transported, supported, cleaned, organized, checked well-being of each resident hourly. I have worked for Davco about 4 different times.
Education
General Studies
Owensboro High School
Owensboro
11.2005
Skills
Teamwork
Teamwork and collaboration
Fast learner
Problem-solving
Time management
Attention to detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Vital signs monitoring
Critical thinking
Clear communication
Attentive to people
CPR certification
Organizational skills
Team collaboration
Active listening
Effective communication
Dressing assistance
Adaptability and flexibility
Decision-making
Dementia care
Ability to lift
Certified in CPR/AED
Patient confidentiality
Physical strength
Supportive personality
Safety compliance
Relationship building
Meal planning and preparation
Cooking meals
Personal hygiene assistance
Housekeeping
Household cleaning
Caring companionship
Bedside manner
Personal care worker
Wound care
Emotional support
Documentation and recordkeeping
Bedside care
Meal preparation
Feeding assistance
Team building
Client satisfaction
Housekeeping duties
Task prioritization
Personal care aide
Self motivation
CPR/AED
First aid training
Light cleaning
Conflict resolution
Care planning
Goal setting
Problem identification
Professionalism
First aid certification
Light housekeeping
Client transportation
Crisis intervention
Personal care worker (PCW)
Medical chart documentation
Blood glucose monitoring
Record keeping
Mobility assistance
Time management abilities
Continuous improvement
Physical stamina
Adaptability
Written communication
Communication assistance
Filing and data archiving
Errands
Emergency response
Personal care aide (PCA)
Problem-solving aptitude
Timeline
DSP
Wendell Foster's Campus For Developmetal Disabilit
12.2024 - Current
Cashier
Goodwill
08.2024 - 12.2024
Floor Aide
Davco Rest Home
04.2015 - 07.2018
General Studies
Owensboro High School
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