Hailee Siska
Wake Forest,NC
Summary
Driven Assistant Manager and Server with a proven track record at Wake Up Nutrition and Heritage Golf Course, excelling in customer service and sales expertise. Skilled in conflict resolution and team leadership, consistently enhancing guest experiences and boosting satisfaction. Achieved notable sales growth through effective suggestive selling and relationship management. Adaptable, with a strong work ethic, ensuring high-quality service under pressure. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Server
Wake Up Nutrition
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Upsold high-profit items to enhance sales numbers.
- Contributed to inventory management by monitoring stock levels.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Assistant Manager
Heritage Golf Course
07.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized pool environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Associate of Science - Nursing Assistance
Johnston Community College
Smithfield, NC08.2025
High School Diploma -
Wake Forest High School
Wake Forest, NC06.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Cleanliness standards
- Safe Food Handling
- Sales expertise
- Supply Restocking
- Sales Techniques
- Suggestive Selling
- Guest Relations Management
- Point of sale operation
- Relationship Management
- Allergy awareness
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
- Multitasking
- High Energy and Stamina
- Team Leadership
- Problem-Solving
- Cool Under Pressure
- Excellent Communication
- Attention to Detail
- Time Management
- Continuous Improvement
- Transactions and Cash Handling
- Conflict and Complaint Resolution
- Cleaning and sanitizing
- Organizational Skills
CPR and First Aid Certified in Pediatrics and Adults
I Have been CPR and First Aid Certified for 5 years with 2 recertification's in that time.
Timeline
Server
Wake Up Nutrition
08.2023 - Current
Assistant Manager
Heritage Golf Course
07.2022 - Current
Associate of Science - Nursing Assistance
Johnston Community College
High School Diploma -
Wake Forest High School
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