Hailee Velasco
San Diego
Summary
Highly skilled customer service professional with over four years of experience in resolving complex issues, answering inquiries, and delivering outstanding service. Strong communication and problem-solving abilities. A proven track record of exceeding customer expectations.
Strong background in handling high-pressure situations and delivering accurate, timely responses. Skilled in active listening, critical thinking, and clear communication to ensure efficient coordination and assistance. Dependable team player who adapts to changing needs and consistently prioritizes collaboration and results. Known for calm demeanor, quick decision-making, and reliability in urgent scenarios.
Overview
5
5
years of professional experience
Work History
911 Call Taker
City of Virginia Beach
09.2024 - 03.2025
- Provided critical support during natural disasters or large-scale incidents by coordinating resources and communicating pertinent information to first responders.
- Enhanced caller experience by providing efficient and accurate information during emergency situations.
- Strengthened communication skills through daily interactions with diverse populations facing various crisis situations.
- Demonstrated exceptional attention to detail when documenting each call, ensuring accuracy for future reference or legal proceedings.
- Contributed to community safety by working closely with local police, fire, and rescue agencies during emergency events.
- Reduced call hold times by efficiently managing call volumes during peak hours and maintaining focus on task prioritization.
- Maintained calm and professional demeanor while handling high-stress emergency situations, ensuring effective communication with callers.
- Supported law enforcement efforts by accurately recording and relaying essential details from 911 callers.
Guest Advocate/ Sales Associate
Target
03.2024 - 08.2024
- Managed cash register transactions accurately and efficiently to ensure customer satisfaction.
- Regularly generated sales through effective product knowledge, upselling techniques, and building relationships.
- Provided exceptional customer service by addressing inquiries, resolving issues, and demonstrating products.
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
Hostess
J. Alexander's Restaurant
12.2021 - 12.2022
- Managed guest reservations and seating to ensure smooth restaurant operations.
- Provided exceptional customer service by addressing guest inquiries and concerns promptly.
- Maintained a clean and organized dining area to enhance the dining experience.
- Collaborated with waitstaff to ensure timely and accurate delivery of orders.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Sales Associate
Bath and Body Works
10.2020 - 10.2021
- Skilled in building client relationships and assessing their needs to recommend products.
- Proficient in providing excellent customer service and achieving sales targets consistently.
- Collaborated with team members to create engaging displays and maintain store cleanliness.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Shift Lead
Jersey Mike's
02.2020 - 10.2020
- Conducted inventory checks to monitor stock levels and prevent shortages.
- Resolved customer complaints in a professional and timely manner, maintaining high satisfaction.
- Trained new employees on company policies and procedures, promoting quick integration.
- Managed team of 7+ employees, delegating tasks and ensuring smooth operations.
- Completed store opening and closing procedures and balanced tills.
Education
Certification/Diploma - Medical Assistant
Concorde Career College
San Diego, CA02-2026
Diagnostic Medical Sonography - Pre-requisites
Tidewater Community College
Virginia Beach, VA08.2023
Registered Nursing - undefined
Citrus College
Glendora, California06.2022
High School Diploma - undefined
Claremont High School
Claremont, CA06.2020
Skills
- Active listening
- Critical thinking
- Problem-solving
- Decision-making
- Multitasking
- Communication
- Customer service
- Attention to detail
- Stress management
- Information gathering
- Teamwork orientation
- Dependable and responsible
- Data entry
LANGUAGES
English
Timeline
911 Call Taker
City of Virginia Beach
09.2024 - 03.2025
Guest Advocate/ Sales Associate
Target
03.2024 - 08.2024
Hostess
J. Alexander's Restaurant
12.2021 - 12.2022
Sales Associate
Bath and Body Works
10.2020 - 10.2021
Shift Lead
Jersey Mike's
02.2020 - 10.2020
Registered Nursing - undefined
Citrus College
High School Diploma - undefined
Claremont High School
Certification/Diploma - Medical Assistant
Concorde Career College
Diagnostic Medical Sonography - Pre-requisites
Tidewater Community College
Similar Profiles
Olivia HodgeOlivia Hodge
GED Teacher at City of Virginia Beach Public SchoolsGED Teacher at City of Virginia Beach Public Schools
John LaraJohn Lara
Paramedic at City of Virginia BeachParamedic at City of Virginia Beach
Joseph RockJoseph Rock
Fire Captain at City Of Virginia Beach Fire DepartmentFire Captain at City Of Virginia Beach Fire Department
Justin KizaJustin Kiza
Cashier at Jack in the BoxCashier at Jack in the Box
Darlington NwemehDarlington Nwemeh
Sr Data Engineer | Data Warehouse Architect at NelnetSr Data Engineer | Data Warehouse Architect at Nelnet