Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Hailee Warren

Brooklyn,NY

Overview

8
8
years of professional experience

Work History

Bartender

Hard Rock Cafe
Manhattan, New York
01.2025 - Current
  • Prepared and served a variety of cocktails and beverages to guests.
  • Maintained cleanliness and organization of the bar area during shifts.
  • Managed inventory by tracking supplies and restocking as necessary.
  • Performed opening and closing duties including restocking supplies.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.

Bartender

Hard Rock Casino
Tampa, FL
09.2023 - 12.2024
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Ambassador

Hard Rock Casino
Tampa, FL
01.2023 - 12.2023
  • Created attractive visual displays for new products and current promotions.
  • Drew favorable attention to products or brands by utilizing customer relationship-building skills and social media marketing.
  • Conferred with production or support personnel to produce or coordinate advertisements or promotions.
  • Developed public relations strategies to influence public opinion or promote ideas, products or services.
  • Posted and updated content on company's website and social media outlets.
  • Increased sales by attending local events and educating customers on offered services.

Server

Hard Rock Casino
Tampa, FL
02.2022 - 09.2023
  • Learned how to manage a team of servers by attentive communication with fellow coworkers and management to effectively foster a team-oriented environment.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Presented menus to patrons, answered questions about menu items and made recommendations.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Delivered customer service excellence by promptly filling orders, communicating food requests to kitchen personnel and offering assistance ahead of requests.
  • Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Asked customers about meals to assess satisfaction and collect vital feedback.

Cocktail Waitress

Strike City Bowling
Spring Hill, FL
08.2021 - 09.2021
  • Recommended and served alcoholic beverages to patrons during high-volume shifts.
  • Took drink orders from tables and bar area and relayed to bartenders.
  • Acquired knowledge on various types of spirits to further expand recommendations.
  • Suggested cocktail choices based on customer preference, daily specials and inventory availability.
  • Completed opening and closing checklists to facilitate smooth restaurant operations.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Communicated with patrons to offer friendly service and determine needs.

Server

The Breakfast Club
Spring Hill, FL
06.2017 - 01.2022
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Handled a high volume of guests while multitasking with other various activities such as bussing tables, taking to-go orders, and hostessing.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Provided exceptional service to high volume of daily customers.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Developed strong and lasting resident relationships.
  • Cross-trained as host and helped with tasks such as greeting diners and escorting guests.
  • Stocked server areas with supplies before, during and after shifts.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.

Hostess

The Breakfast Club
Spring Hill, FL
08.2017 - 01.2022
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Helped to plan and execute parties for more than twenty guests, coordinating menus and preparing tables.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.

Education

High School Diploma -

Frank W. Springstead High School
Spring Hill, FL
05.2019

Associate of Arts -

Pasco-Hernando State College
New Port Richey, FL
12.2021

Skills

  • Problem-solving abilities
  • Attentive listening
  • Speed and efficiency
  • Dining crew workflow optimization
  • High-volume dining
  • Liquor, wine and food service
  • Relationship management
  • Menu memorization
  • Service prioritization

Additional Information

Patricia Warren

(352)-293-6818

Timeline

Bartender

Hard Rock Cafe
01.2025 - Current

Bartender

Hard Rock Casino
09.2023 - 12.2024

Ambassador

Hard Rock Casino
01.2023 - 12.2023

Server

Hard Rock Casino
02.2022 - 09.2023

Cocktail Waitress

Strike City Bowling
08.2021 - 09.2021

Hostess

The Breakfast Club
08.2017 - 01.2022

Server

The Breakfast Club
06.2017 - 01.2022

High School Diploma -

Frank W. Springstead High School

Associate of Arts -

Pasco-Hernando State College

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Hailee Warren