Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hailee Wilson

LOUISVILLE,KY

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

12
12
years of professional experience

Work History

Team Lead

Panera Bread
11.2021 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.

Customer Service Associate

SeaCrest Sundries
06.2011 - 07.2023
  • Seasonal Work
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Staffing Specialist

Crown Services Inc.
09.2020 - 07.2021
  • Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
  • Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes, and supporting documentation.
  • Collaborated with manager to determine department's short and long-term hiring needs.
  • Developed and facilitated new-hire orientations.
  • Advertised job opportunities on social media platforms and job boards.

Key Holder

Bath And Body Work
10.2018 - 09.2020
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Managed store personnel by delegating tasks and supervising daily operations.

Hostess

Logan's Roadhouse
01.2017 - 05.2019
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Customer Service Cashier

Valu Market
01.2016 - 06.2016
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.

Education

No Degree -

Western Kentucky University
Bowling Green, KY

Skills

  • Guest Satisfaction
  • Multitasking and Organization
  • Team Member Motivation
  • Verbal and Written Communication
  • Customer Relationship Management
  • Task Prioritization
  • Documentation

Timeline

Team Lead

Panera Bread
11.2021 - Current

Staffing Specialist

Crown Services Inc.
09.2020 - 07.2021

Key Holder

Bath And Body Work
10.2018 - 09.2020

Hostess

Logan's Roadhouse
01.2017 - 05.2019

Customer Service Cashier

Valu Market
01.2016 - 06.2016

Customer Service Associate

SeaCrest Sundries
06.2011 - 07.2023

No Degree -

Western Kentucky University

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Hailee Wilson