Hailee A. Costantini

• Reviewed sales and gross profit report to assess company efficiency.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Walked through store areas to identify and resolve issues negatively impacting operations.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

• Became familiar with products to answer questions and make suggestions.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Collaborated with team members to complete orders.
• Operated register to process payments and collect cash payment for order totals.
• Took orders, prepared meals, and collected payments.

• Located, checked in, and pulled medical records for patient appointments and incomplete charts.
• Supported office staff and operational requirements with administrative tasks.
• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Organized paperwork such as charts and reports for office and patient needs.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Served customers quickly and efficiently and created strategies to prevent delays.
• Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
• Generated friendly atmosphere by encouraging employees to greet and speak to customers.
• Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
• Memorized recipes for specialty coffee beverages and seasonal offerings.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Answered customer questions about hours, seating, and menu information.
• Watched dining area staff to evaluate server loads and calculate accurate wait times.
• Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
• Cultivated positive guest relations by managing information and orchestrating speedy seating.

GPA: 3.7

GPA: 3.6

• TruMerit Scholarship Recipient
• Relevant Coursework: Developmental Psychology, Child Psychology, Positive Psychology, Beginner Japanese, Intermediate Japanese, Advanced Japanese, Japanese Culture and Sociolinguistics, Faith and Reason in Christian Thought, Modern and Contemporary Christian Thought
• Japanese Language Exchange Group (JLEG) Member
• Kirksville K-Life Member

GPA: 3.6

• President of Student Library Council
• Picture the Future Photography Club Member