Haileigh Muresan
Seattle,WA
Summary
7 years of experience with managing and working in a high paced environment. Hostess for 5 years. I worked leading the team to a fun successful work environment. I found it important to keep the team motivated and on top of their work. 2 years of restaurant management making sure the restaurant was in order and daily needs were met while also keeping the work environment rewarding and positive. Office managing with 2 years experience. I keep the office in order and making sure all of the meetings were ready and ran smooth. Currently working as a manger leading a team of 10. We have become leading sales in the department. I am proficient in ADP, Workforce,Business Central, Microsoft Teams, and Exel.
Overview
9
9
years of professional experience
Work History
Manger
Gourmondo Co
Seattle, WA
09.2023 - Current
- Supervised day-to-day operations in the cafe to ensure efficiency and quality standards were met.
- Monitored food quality regularly to ensure it was up to required standards.
- Established relationships with local businesses or organizations that could refer customers to the cafe.
- Ordered supplies needed for daily operations in a timely manner within budget constraints.
- Recruited, trained, managed and evaluated cafe staff performance.
- Took inventory of supplies and equipment and placed new orders to maintain stock levels.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Scheduled shift rotations for employees to maximize operational efficiency while minimizing labor costs.
- Set goals for staff performance while providing feedback to motivate them towards success.
- Created and maintained detailed records of all inventory, sales, customers, orders.
- Developed and implemented customer service policies and procedures for cafe staff.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Promoted safe working conditions by monitoring safety procedures and equipment.
Customer Service Professional
Olive Garden
Haines City, FL
11.2022 - 08.2023
- Resolved customer complaints in a timely fashion.
- Greeted customers and provided prompt, courteous service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Mentored new employees on procedures and policies to maximize team performance.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Participated in training sessions to stay current on new products and services.
- Provided assistance with special projects as needed.
- Monitored inventory levels to ensure availability of products and services for customers.
- Developed strong relationships with customers by providing personalized attention and care.
- Identified areas of improvement within the organization based on feedback from customers.
- Processed orders and returns efficiently and accurately.
- Assisted sales team in meeting monthly goals by upselling products and services when possible.
- Maintained knowledge of product information, pricing, promotions, and policies.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Server
Darden Restaurants, Olive Garden
Davenport, FL
10.2022 - 08.2023
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Stocked service areas with supplies during slow periods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Addressed complaints to kitchen staff and served replacement items.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Presented menus and answered questions regarding items.
- Filled condiments and napkin containers during slack periods.
- Served food and beverages to patrons and immediately remedied issues with orders.
Office Administrator
GLY Construction
Washington, Bellevue
08.2019 - 08.2021
- Communicate with clients in-person and via phone and email, maintaining positive relationships and high client satisfaction
- Coordinate calendars, including catered meetings, travel arrangements and maintenance or service appointments
- Troubleshot and resolved office equipment issues to minimize service visit costs
- Document information discussed at daily meetings
- Coordinate and monitor office operations to ensure running at top efficiency
- Handle multi-line phone system efficiently
- Maximize office efficiency through use of computer programs, including Microsoft Office Suite
- Maintain inventory records and place orders to restock supplies as needed
- Establish work duties and ensure workflow is properly followed
- Answer and screen telephone calls, recording messages for quick reply as needed
- Build loyal clientele through warm, friendly attitude
- Resolve office-related issues according to predetermined procedures
Host Manager
Mama Stortini's, SRG
Washington, Kent
11.2017 - 08.2019
- Built trusted relationships with residents by getting to know them on a personal level and making their comfort a priority
- Play an integral role in customer service and overall sales numbers
- Collaborated with corporate Director of Operations, regional GM and Shift Leads to pinpoint opportunities for streamlined processes
- Hire, onboard and train new employees, including instructing on food safety, customer service standards and operations
hostess
Mama Stortini's, SRG
Washington, Kent
06.2015 - 10.2018
- Develop relationships with regular customers to promote top customer service standards
- Carefully managed reservation schedule and balanced seating capacity with available staff to ensure optimal customer experience
- Escort customers to their tables, bringing menus, silverware and water
- Keep host stand tidy to reflect cleanliness and organization of restaurant to incoming guests
- Answer phone calls, take reservations and greet and seat customers with a positive attitude
- Tactfully addressed customer complaints about wait times, reservations and poor service
Education
High School Diploma -
Puyallup High School
06.2015
Skills
- Customer service, Receptionist, Scheduling, Food service, Outlook, Training, WORD
- High-Volume Dining
- Menu Memorization
- Food Safety Understanding
- Point of Sale (POS) System Operations
- Dining Customer Service
- Effective Customer Upselling
- Check Payment Processing
- Table Bussing
- Liquor, Wine and Food Service
- Workflow Coordination
- Service Oriented
- Relationship Building
- High Volume Dining
- Service-Oriented
- Able to Lift 30 Pounds
- Team Player
- Special Requests and Substitutions
- High Energy and Stamina
- Verbal and Written Communication
- Warm and Friendly
- Conflict and Complaint Resolution
- Performance Management
- Policy Implementation
- Staff Development
- Operations Management
- Expense Tracking
- Workforce Management
Skills
- ADP
- Workforce
- Business Central
- Exel
- Word
- Microsoft Teams
Timeline
Manger
Gourmondo Co
09.2023 - Current
Customer Service Professional
Olive Garden
11.2022 - 08.2023
Server
Darden Restaurants, Olive Garden
10.2022 - 08.2023
Office Administrator
GLY Construction
08.2019 - 08.2021
Host Manager
Mama Stortini's, SRG
11.2017 - 08.2019
hostess
Mama Stortini's, SRG
06.2015 - 10.2018
High School Diploma -
Puyallup High School
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