Haileigh Muresan
Des Moines,WA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Manger
Gourmondo Co
09.2023 - 05.2024
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Customer Service Professional
Olive Garden
11.2022 - 08.2023
- Assisted customers by answering questions and responding to inquiries.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Recognized by management for consistently surpassing performance targets and demonstrating a strong commitment to the organization''s customer-centric values.
- Participated in ongoing professional development programs to stay current on emerging technologies, tools, and techniques within the field of customer service.
Server
Darden Restaurants, Olive Garden
10.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Office Administrator
GLY Construction
08.2019 - 08.2021
- Communicate with clients in-person and via phone and email, maintaining positive relationships and high client satisfaction
- Coordinate calendars, including catered meetings, travel arrangements and maintenance or service appointments
- Troubleshot and resolved office equipment issues to minimize service visit costs
- Document information discussed at daily meetings
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Host Manager
Mama Stortini's, SRG
11.2017 - 08.2019
- Built trusted relationships with residents by getting to know them on a personal level and making their comfort a priority
- Play an integral role in customer service and overall sales numbers
- Collaborated with corporate Director of Operations, regional GM and Shift Leads to pinpoint opportunities for streamlined processes
- Hire, onboard and train new employees, including instructing on food safety, customer service standards and operations
hostess
Mama Stortini's, SRG
06.2015 - 10.2018
- Develop relationships with regular customers to promote top customer service standards
- Carefully managed reservation schedule and balanced seating capacity with available staff to ensure optimal customer experience
- Escort customers to their tables, bringing menus, silverware and water
- Keep host stand tidy to reflect cleanliness and organization of restaurant to incoming guests
- Answer phone calls, take reservations and greet and seat customers with a positive attitude
- Tactfully addressed customer complaints about wait times, reservations and poor service
Education
High School Diploma -
Puyallup High School
Puyallup, Washington06.2015
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
- Operations Management
- Staff Development
Timeline
Manger
Gourmondo Co
09.2023 - 05.2024
Customer Service Professional
Olive Garden
11.2022 - 08.2023
Server
Darden Restaurants, Olive Garden
10.2022 - 08.2023
Office Administrator
GLY Construction
08.2019 - 08.2021
Host Manager
Mama Stortini's, SRG
11.2017 - 08.2019
hostess
Mama Stortini's, SRG
06.2015 - 10.2018
High School Diploma -
Puyallup High School
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