Haileigh Schwarz

As a Cabana Concierge Attendant, it is my duty to provide exceptional guest service to guests pertaining to the cabanas inside of Universal's Volcano Bay. My duties include:

-Keeping a constant watch over my area of the park. Making sure operations are running smoothly.

-Checking on guests periodically to ensure they are not in need of any assistance.

If assistance is needed, it is my duty to help the guests. The assistance I can provide is as followed:

-Changing and replacing wet and dirty towels with fresh ones.

-Answering any and all questions relating to the cabanas and other park operations.

-Clean up any spills or messes that may be made by the guests or any outside factors.

Because of my role, I am required to be BBP (Blood Borne Pathogen) trained. Because of this, I have the ability to clean up any protein spills given the proper supplies to do so.

As a Tour Guide for The Rainforest Cafe, I helped to run the front of house operations. I helped decipher and facilitate when and where parties would be sat for their meals. I was efficient when it came to not only providing information, but getting guests excited for their upcoming dining experience. I also built personal relationships with guests to promote positive experiences, working to leave the customer happy even when their experience started unhappily.

My duties as the "Fairy Godmother's Apprentice" was a unique role offers at the Walt Disney World Resort. My job location would have me positioned mostly in Cinderella's castle, located at Walt Disney's Magic Kingdom. There, my job was to provide hair styling services to children ages 3-12 years old. These styling services included:

-Tight "princess" style buns

-Braids

-Addition of fake hair

-Gel styling

Other tasks I was required to do were:

-Light makeup

-Sprinkling of glitter or confetti

-"rewarding" the children with makeup, hair supplies, bags, necklaces, and foam swords and shields

I also assisted with the choosing of costumes and hairstyles.

My duty as a Quick Service Attendant was a simple role regarding the business of a quick service restaurant. My location was Satu'li Canteen at Disney's Animal Kingdom. I would mostly work in the dining room, helping to bus the table or clean up the dining room. I would also assist with any questions guests may have when it came to the theme park. I also supported management in enforcing company policies, leading by example when it came to punctuality and professionalism on the job site, maintained strict adherence to health code standards by regularly sanitizing surfaces and equipment throughout shifts, and resolved customer complaints promptly, ensuring complete satisfaction before they left the establishment.