Haileni Felix Diaz
The Bronx,NY
Summary
Conscientious Pharmacy Associate experienced in medication dispensing, patient counseling, and inventory management. Delivered exceptional customer service through effective communication, problem-solving, and organizational skills. Focused on enhancing patient experiences and optimizing operational efficiency.
Overview
2
2
years of professional experience
Work History
Pharmacy Associate
St. Jesus Pharmacy
New York, New York
12.2025 - Current
- Assisted pharmacists in dispensing medications accurately to customers.
- Managed inventory through systematic organization and restocking of pharmacy shelves to ensure product availability.
- Delivered customer service by addressing inquiries on medications and health products, enhancing customer satisfaction.
- Educated customers on proper medication usage and potential side effects.
- Assisted customers with prescription refills and transfers, answered inquiries, and provided information regarding drug interactions.
- Resolved insurance rejections and billing issues for clients, facilitating smooth prescription transactions.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Managed multiple tasks simultaneously in a fast-paced environment while meeting tight deadlines.
Student Council Member
Comprehensive Model School Project
The Bronx, NY
01.2024 - 06.2024
- Promoted positive relationships among students within the school environment.
- Organized events to promote student engagement and community participation.
- Collaborated with peers to develop initiatives addressing student concerns.
- Facilitated meetings to discuss ideas and gather feedback from fellow students.
- Engaged with school administration to communicate student needs effectively.
- Represented student interests in discussions with faculty and staff members.
- Provided leadership for special events such as Homecoming or Spirit Week.
- Actively sought out feedback from students regarding their experience as part of the school community.
- Maintained accurate records of all financial transactions related to the student council budget.
- Reported results of council actions, fundraisers and committees.
Education
Comprehensive Model School Project 327
The Bronx, NY05-2026
Skills
- Medication dispensing
- HIPAA compliance
- Proper labeling procedures
- Inventory management
- Cash handling accuracy
- Processing payments
- Counter support
- Stocking shelves
- Customer service
- Resolving customer issues
- Answering customer questions
- Team collaboration
- Effective communication
- Problem-solving skills
- Problem resolution
- Patient confidentiality
- Pharmaceutical sales
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Pharmacy Associate
St. Jesus Pharmacy
12.2025 - Current
Student Council Member
Comprehensive Model School Project
01.2024 - 06.2024
Comprehensive Model School Project 327