Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Hailey A Baker

Hailey A Baker

Troy,MT

Summary

Accomplished HR Business Partner known for leading diversity initiatives and aligning HR strategies with corporate objectives at Viper Custom Construction. Recognized as an expert in talent management and employee relations, I excel in transforming workplace culture and driving leadership development. Proven track record of enhancing retention through strategic compensation structuring and inclusive leadership coaching. In January 2025, I will proudly become a surrogate to a family in need while also raising two boys of my own. This opportunity holds deep meaning for me, and I am grateful and honored to contribute in such a special way.

Overview

13
13
years of professional experience

Work History

Babysitting/Childcare

Parents
01.2012 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

HR Business Partner

Viper Custom Construction
01.2022 - 01.2024
  • Collaborated with senior management to align HR initiatives with organizational goals.
  • Spearheaded diversity and inclusion initiatives, fostering a more inclusive workplace culture.
  • Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Structured compensation and benefits according to market conditions and budget demands.

Waitress

Sportsman’s Lodge
08.2016 - 11.2016
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Inspected dishes and utensils for cleanliness.
  • Processed orders and sent to kitchen employees for preparation.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.

Barista

Main Street Perk and Pub
08.2015 - 06.2016
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Maintained regular and consistent attendance and punctuality.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.

Student Office Aide

Troy High School
01.2015 - 06.2016
  • Managed filing system, entered data and completed other clerical tasks.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Contributed to a positive work atmosphere by actively participating in team meetings, sharing ideas, and collaborating on solutions to address challenges.
  • Ensured compliance with university policies by keeping informed of updates and changes related to administrative procedures.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Facilitated a welcoming environment for new students through participation in orientation events or informational sessions about campus resources.
  • Supported event planning initiatives by coordinating logistics, preparing materials, and setting up equipment as needed.
  • Provided exceptional customer service to all visitors and callers, creating a positive impression of the office atmosphere.

Education

Troy High School
Troy, MT
06.2016

Skills

  • Employee relations
  • Talent management
  • HRIS systems
  • Retention strategies
  • Coaching leadership
  • Payroll management
  • Problem-solving
  • Relationship building
  • Leadership development
  • Hiring and onboarding
  • Teamwork
  • Positivity
  • Boldness
  • Transformation
  • Social skills
  • Management skills

Accomplishments

Surrogate

Mother to two boys

Business owner

Management skills

Camp Counselor at Elohim Bible Camp - Troy MT, where I worked with 4th-7th graders to provide a healthy faith based environment.

Lawn Maintenance for community church members, where I helped on the weekends to better the quality of yards and gardens.

Church group, where a faith based Wednesday night with fun activities and a warm meal is offered.

Assistant coach for baseball team, where practice was held for two hours a night, four days a week, with games every weekend

Serving food for the Manor in Troy MT, helping to provide holiday meals to make the residents feel at home during a special time of the year.

Timeline

HR Business Partner

Viper Custom Construction
01.2022 - 01.2024

Waitress

Sportsman’s Lodge
08.2016 - 11.2016

Barista

Main Street Perk and Pub
08.2015 - 06.2016

Student Office Aide

Troy High School
01.2015 - 06.2016

Babysitting/Childcare

Parents
01.2012 - Current

Troy High School

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Hailey A Baker