Hailey Ankrum
Iowa City
Summary
Dynamic and adaptable professional with a strong background in customer service and team leadership at TigerBowl. Proven ability in cash handling and conflict resolution, enhancing customer satisfaction through effective problem-solving. Recognized for maintaining a clean and safe environment while fostering a positive team atmosphere.
Overview
4
4
years of professional experience
Work History
Shift Leader
TigerBowl
09.2023 - 08.2025
- Delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Served as a reliable point of contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Excellent multitasking abilities
- Driven and adaptable
- Excellent work ethic
- Great in groups and individually
Ice Cream Server
Hickory Park
10.2023 - 08.2024
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Managed multiple ticket orders at once during peak times while maintaining professionalism under pressure.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Kept tidy and organized area to comply with cleanliness standards.
- Provided support to fellow team members when needed, creating a cohesive work environment.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
- Collaborated with team members to maintain smooth operations during high-volume periods.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
- Prepared a wide variety of ice cream flavors and toppings, ensuring options for every customer preference.
Assistant Dog Groomer
Denmon's Doggie Doo's
06.2021 - 08.2021
- Bathed, blow-dried, and assisted with grooming.
- Demonstrated adaptability by quickly learning new skills when needed or adjusting plans based on changing circumstances throughout the day.
- Reduced stress in dogs by utilizing calming techniques and creating a soothing atmosphere during grooming sessions.
- Efficiently managed time by prioritizing tasks according to urgency, resulting in the timely completion of all assignments.
- Assisted the head groomer with handling various dog breeds, ensuring their safety and comfort during the grooming process.
- Maintained detailed client records for easy reference and scheduling future appointments.
- Streamlined appointment scheduling processes using specialized software systems that led to reduced wait times for customers.
- Ensured the highest level of cleanliness within the salon by performing routine cleaning tasks and adhering to strict sanitation guidelines.
Education
Bachelor of Arts - Criminology, Political Science
University of Iowa
Iowa City, IA05-2029
Madrid Jr/Sr High School
Madrid05-2025
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Creative problem solving
- POS system operation
- Conflict resolution
Timeline
Ice Cream Server
Hickory Park
10.2023 - 08.2024
Shift Leader
TigerBowl
09.2023 - 08.2025
Assistant Dog Groomer
Denmon's Doggie Doo's
06.2021 - 08.2021
Bachelor of Arts - Criminology, Political Science
University of Iowa
Madrid Jr/Sr High School
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