HAILEY ARNOLD
Tacoma,WA
Summary
I am a proven leader and efficient problem-solver, I excelled at Amazon by enhancing warehouse operations and team collaboration. Leveraged expertise in forklift operation and inventory management, significantly improving order fulfillment accuracy. I am renowned for exceptional attention to detail and a self-motivated approach, consistently achieving and surpassing performance goals. i am a determined professional with dedication to hard work and team player attitude. Punctual and focused. As well as an outgoing individual with well-honed organizational, labor and teamwork skills. I am enthusiastic and team-driven with 6 years of experience working in busy environments. Im Organized and dependable candidate successful at managing multiple priorities with a positive attitude with a Willingness to take on added responsibilities to meet team goals and to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Lead Server
The Palms at Bonaventure
08.2022 - 01.2024
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Developed strong relationships with guests, fostering loyalty and repeat business.
Warehouse Worker
Amazon
04.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Assembled pallets and crates for secure transportation of materials.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Lead Server
Sumos Japanese Sushi
03.2021 - 09.2022
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
Assistant Manager
Stichic
02.2020 - 08.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
Associate of Science - Social And Behavioral Sciences/ Criminal Justice
Ventura College
Ventura, CA05.2023
High School Diploma -
Vista Real Charter High School
Ventura, CA06.2019
Skills
- Packaging and Labeling
- Picking and Packing
- Self-Motivated and Disciplined
- Cleaning and Organizing
- Loading and unloading
- Warehouse Safety
- Heavy Lifting
- Order Picking
- Clear Communication
- Attention to Detail
- Problem-Solving
- Warehouse Operations
- Material Loading and Unloading
- Punctual and Dependable
- Inventory Management
- Forklift Operation
- Safety Protocols
- Basic Mathematics
- Assembly and production
- Forklift Operations
- Inventory Tracking
- Quality Control
- Safety Training
- Health and Safety Regulations
- Deadline Adherence
- Supply Ordering
- Purchase Order Review
- Willing to Learn
- Team Collaboration
- Critical Thinking
- Quality Assessment and Assurance
- Standards Compliance
- Loading Dock Operations
- Work Planning and Prioritization
Timeline
Warehouse Worker
Amazon
04.2024 - Current
Lead Server
The Palms at Bonaventure
08.2022 - 01.2024
Lead Server
Sumos Japanese Sushi
03.2021 - 09.2022
Assistant Manager
Stichic
02.2020 - 08.2020
Associate of Science - Social And Behavioral Sciences/ Criminal Justice
Ventura College
High School Diploma -
Vista Real Charter High School
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