Bodybuilding
Hi, I’m
Hailey Arnold
Newnan,GA
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Summary
Adept at fostering customer loyalty and resolving complaints, I enhanced satisfaction rates significantly at LiquidatorsUSA. With a blend of critical thinking and computer proficiency, I excelled in high-pressure environments, ensuring swift, empathetic solutions that boosted repeat business. My leadership at Olive Garden further honed my team coordination and problem-solving skills, driving operational excellence. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
years of professional experience
Work History
LiquidatorsUSA
Customer Service Representative
08.2021 - Current
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
American Eagle Outfitters, Inc
Retail Sales Associate
09.2020 - 02.2022
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
Olive Garden
Server Shift Leader
02.2019 - 08.2021
Job overview
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Education
West Georgia Technical CollegeLa Grange, GA
GED
06.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Computer Proficiency
- Complaint Handling
- Payment Processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Follow-up skills
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Company CultureWork-life balanceCareer advancementHealthcare benefitsInterests
Carpenter Work
Learning New skills
Leaving positive impressions on every person I meet
Timeline
Customer Service Representative
LiquidatorsUSA
08.2021 - Current
Retail Sales Associate
American Eagle Outfitters, Inc
09.2020 - 02.2022
Server Shift Leader
Olive Garden
02.2019 - 08.2021
West Georgia Technical College
GED
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