Hailey Athan
Multiple Families
Tallahassee,FL
5
years of professional experience
Dynamic professional with expertise in guest relations management, team supervision, and complaint handling. Proven ability to enhance customer experiences while driving dining room operations for optimal efficiency.
Work History
Head Waiter
3 Years 5 Months- Supervised and coordinated dining room operations to ensure exceptional guest experiences.
- Provided help and care to customers by applying my wide knowledge of our menu to share and help.
- Trained and mentored junior waitstaff on service standards and menu knowledge.
- Managed reservation system to optimize seating arrangements and minimize wait times.
- Collaborated with kitchen staff to maintain efficient food service and presentation quality.
- Resolved customer complaints promptly, ensuring satisfactory resolutions to enhance loyalty.
- Monitored inventory levels of dining supplies, facilitating timely replenishment orders for seamless operations.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Babysitter
4 Years 7 Months- Developed personalized care plans tailored to individual children's needs and preferences.
- Facilitated educational games that promoted cognitive development and social skills.
- Supervised children's activities, ensuring safety and engagement during playtime.
- Communicated regularly with parents regarding children's progress and daily experiences.
- Evaluated children's behavior to identify any developmental concerns, providing recommendations when necessary.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up playroom.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
Shadowing Student
2 Months- Shadowed healthcare professionals to gain insights into patient care practices and hospital operations.
- Assisted in maintaining accurate patient records and adhering to confidentiality protocols.
- Observed various medical procedures to understand best practices and enhance clinical knowledge.
- Assisted healthcare professionals in patient care activities and documentation processes.
- Engaged with patients to provide comfort and support during treatment sessions.
- Supported administrative tasks, including scheduling appointments and managing records.
- Actively participated in team meetings, contributing insights on patient care improvements.
- Developed familiarity with electronic health record systems to assist in data entry tasks.
- Observed Med Surg floor and engaged in a multitude of job actions pertaining to a variety of patients that were admitted.
- Connected coursework with current events, encouraging students to apply academic knowledge in real-world contexts.
- Enhanced student comprehension by incorporating real-world examples and case studies.
- Provided help to nurse, getting her supplies for patients, helping with medication (which she taught me the use and importance of them, when to and not to use them depending on the patient's current status), and giving her feedback on my learning of the patients at the end of the shift.
Education
Bachelor of Science - Nursing
Skills
Guest relations
Customer service management
High volume service
Menu knowledge
Sales techniques
Menu memorization
Relationship building
Complaint resolution
Food preparation
Service management
Table setting
Front-of-house display creation
Accomplishments
- Achieved head manager by working at the restaurant for over 6 months and gaining knowledge and skill that helped the restaurant excel.
- Earned my "Stop the Bleed" certification
Timeline
Shadowing Student
Thomas Hospital
06.2026 - 08.2026Read More
Head Waiter
Bangkok Thai Cuisine
03.2023 - CurrentRead More
Babysitter
Multiple Families
01.2022 - CurrentRead More
Florida State University
Bachelor of Science from Nursing
Read More