Hailey Atkeson
Glendale,AZ
Summary
Experienced Operations Manager and talented leader with 9 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day operations. I am performance-driven and confident in developing teams through improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
Work History
Area Operations Manager
Black Rock Coffee Bar
02.2014 - Current
- Executed process improvement to optimize procedures for higher efficiency and help the company evolve and grow.
- Implemented business strategies to increase revenue and effectively target new markets.
- Monitored and analyzed performance data, identifying areas of improvement, and developed corrective action plans.
- Spearheaded operational procedures and processes to improve efficiency and advance operations.
- Managed 5 Regional Managers, 17 Store Managers, and over 300 employees, creating standards and holding leadership accountable in order to maintain high productivity and performance metrics all the way down to an employee level.
New Store Development
Black Rock Coffee Bar
02.2016 - Current
- Built relationships with customers and community to establish long-term business growth.
- Worked hands on opening more than 60 plus locations. Heavily involved in new store development, ensuring timelines are followed and deadlines are hit.
- Lead teams in hiring, training, building customer relations, and mentoring leadership roles.
- Recruited, interviewed and hired employees and implemented mentoring programs to promote positive feedback and engagement.
- Rebuilt low performing locations and restored company culture by creating new strategies to grow sales and retain customers and employees.
- Exceeded sales quotas and increased profitability through effective sales strategy using key performance indicator reports.
Skills
- Business Development
- P&L Management
- Business Planning
- Customer Service
- Operations Management
- Delegation
- Performance Reporting
- Operational Leadership
- Operating Budgets
- Revenue Growth
Timeline
New Store Development
Black Rock Coffee Bar
02.2016 - Current
Area Operations Manager
Black Rock Coffee Bar
02.2014 - Current
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