HAILEY BAKER
Winlock
Summary
Dynamic residential management professional with extensive experience in tenant relations, property maintenance, and lease administration. Renowned for a collaborative approach and results-driven mindset, adept at adapting to evolving needs and challenges. Expertise in budgeting and conflict resolution ensures high tenant satisfaction and operational efficiency. Committed to fostering positive community environments while enhancing property value and tenant retention.
Overview
12
12
years of professional experience
Work History
Sales Position
Service Patriots
01.2025 - 06.2025
- Managed client databases using CRM software to streamline appointment setting processes.
- Set appointments with salespeople and potential customers.
- Conducted follow-up calls to ensure high-quality customer interactions and satisfaction.
- Scheduled appointments efficiently, optimizing team calendars and enhancing client engagement.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Screened potential customers to determine interest and requirements for products and services of company
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Property Manager
Senator Apartments
01.2022 - 12.2024
- Managed day-to-day operations of residential properties, ensuring high tenant satisfaction and retention.
- Oversaw leasing processes, including tenant screening, lease negotiations, and renewals.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Used several programs for marketing, rent collection, and maintenance including:
- Innago - online rent collection - tenant screening - maintenance requests - background checks.
- Teams
- Yardi - Building Maintenance and Construction
- Overseen complete remodel for @ buildings. 80 units in one Building and 68 units in the second building. Researched General Contractors, hiring appropriate vendors through a bidding process.
- Facebook/Craigslist for Marketing of Apartment Rentals
- Managed 4 occupied retail units along with the 140+ units.
- Followed up on delinquent tenants and coordinated collection procedures.
- Collected and maintained careful records of rental payments and payment dates. Managed banking deposits regularly.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Developed and implemented maintenance schedules to enhance property condition and reduce downtime.
Customer Service Representative
Seneca Foods
10.2021 - 12.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing, ensuring timely fulfillment and accuracy of customer requests.
- Monitored customer feedback to identify trends and suggest enhancements to service delivery.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Proctor
MultiCare Health System
08.2021 - 10.2021
- Supervised examination protocols to ensure compliance with regulatory standards.
- Coordinated scheduling and logistics for testing sessions, optimizing resource utilization.
- Monitored test environments to maintain integrity and security throughout the process.
- Maintained compliance with test center policies, practices and procedures.
- Supported students with special needs by facilitating accommodations in accordance with institutional policies and guidelines.
Housekeeper
Great Wolf Lodge
03.2021 - 08.2021
- Supervised daily housekeeping operations to ensure cleanliness and guest satisfaction.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
Clerical/Painter
Phenomenal Drywall LLC
10.2013 - 08.2017
- Developed and implemented office procedures to enhance operational efficiency and improve team collaboration.
- Provided administrative support during bidding processes by preparing documentation packages, tracking submissions, and communicating updates to relevant parties.
- Oversaw employee scheduling, timesheet management, and payroll processing to maintain accurate records.
- Managed accounting invoices and billings, balanced accounts and created financial reports.
- Communicated with clients daily via emails, telephone, texting and social media.
- Coordinated procurement of project plans and specifications and routed data to construction management team.
- Managed vendor relationships to ensure timely delivery of materials and services at competitive prices.
- Monitored inventory levels of office supplies to avoid shortages while maintaining a cost-effective purchasing strategy.
- Managed project scheduling and resource allocation to ensure timely completion of construction tasks.
- Oversaw financial reporting, including budgets and expense tracking, to maintain accurate project costs.
- Reduced budget overruns by closely monitoring expenses and implementing cost-saving measures.
Education
High School Diploma -
Toledo Sr. High school
Toledo, WA01.2012
Skills
- Cash management
- Customer support expertise
- Proficient in retail sales techniques
- Skilled in using Microsoft Office tools
- Effective time management
- Office management skills
- Hospitality support skills
- Tenant relations management
- Office operations oversight
- Teamwork and collaboration
- Customer service
- Attention to detail
Timeline
Sales Position
Service Patriots
01.2025 - 06.2025
Property Manager
Senator Apartments
01.2022 - 12.2024
Customer Service Representative
Seneca Foods
10.2021 - 12.2021
Proctor
MultiCare Health System
08.2021 - 10.2021
Housekeeper
Great Wolf Lodge
03.2021 - 08.2021
Clerical/Painter
Phenomenal Drywall LLC
10.2013 - 08.2017
High School Diploma -
Toledo Sr. High school