Summary
Overview
Work History
Education
Skills
Skills
Timeline
Generic

Hailey Barnes

McIntosh

Summary

Adept at managing high call volumes with Alorica, I excelled in resolving complex issues, enhancing customer satisfaction through effective problem-solving and superior customer support skills. Mastering multiple software systems, I significantly improved call efficiency, demonstrating a blend of technical proficiency and empathetic communication. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Polite and professional [Job Title] successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

3
3
years of professional experience

Work History

Sitel

Customer Service Represenative
09.2022 - 08.2023
  • Managed inventory and supplies to ensure materials were available when needed.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Updated and maintained databases with current information.

Health Care Assistant

UAB Medicine
Birmingham
06.2020 - 03.2023
  • Assisted with cleaning of rooms between patients; restocked supplies as needed.
  • Assisted with mobility exercises for immobile patients under direction of physical therapist or nurse.
  • Collected specimens from patients according to established procedures.
  • Answered call lights promptly and responded to patient requests in a timely manner.

Customer Service Representative

Conduent
08.2020 - 09.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Conduent
08.2020 - 09.2021
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Managed high -stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

High School Diploma -

McIntosh High School
McIntosh,AL
05-2020

Skills

  • Customer service
  • Call center customer service
  • Call logging
  • Patient care
  • Patient advocacy
  • Vital signs monitoring
  • Health monitoring
  • Scheduling
  • Microsoft office expertise
  • Retail sales customer service
  • Time management
  • Credit adjustments
  • Sales closing

Skills

Timeline

Sitel

Customer Service Represenative
09.2022 - 08.2023

Customer Service Representative

Conduent
08.2020 - 09.2021

Customer Service Representative

Conduent
08.2020 - 09.2021

Health Care Assistant

UAB Medicine
06.2020 - 03.2023

High School Diploma -

McIntosh High School
Hailey Barnes