Hailey Benkovich
Lexington
Summary
Empathetic and attentive professional with a versatile background in customer service and healthcare. Demonstrates strong communication and multitasking abilities, consistently delivering high-quality service to diverse populations. Ready to enhance patient interactions and contribute to a supportive care environment.
Overview
6
6
years of professional experience
2026
2026
years of post-secondary education
Work History
Intake Technician
Ehardt's
Croswell
01.2025 - Current
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Informed applicants of other agencies providing useful or related assistance.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
Respite provider
Stuart T Wilson Cpa Pc
Lexington
06.2024 - 01.2025
- Developed individualized care plans based on client needs and family input.
- Facilitated engaging activities to enhance client social interaction and mental stimulation.
- Provided emotional support to clients, fostering a trusting and safe environment.
- Implemented safety protocols to minimize risks during client care.
- Enhanced communication between clients and families to strengthen support networks.
- Participated in team meetings to discuss client care strategies and improvements.
- Adapted quickly to changing situations while remaining calm under pressure.
- Monitored client behavior and documented progress towards goals.
- Provided short-term relief for families and caregivers of individuals with disabilities.
- Responded to emergency situations calmly and effectively.
- Transported clients to medical appointments or recreational activities as needed.
Stock/Cashier
Jeff’s marketplace
Croswell
11.2023 - 06.2024
- Processed customer transactions efficiently and ensured accurate cash handling procedures.
- Assisted customers with inquiries and provided knowledgeable product recommendations.
- Maintained organized promotional merchandise displays to enhance customer shopping experience.
- Trained new cashiers on point of sale operation and customer service protocols.
- Processed returns and exchanges following company policies to ensure customer satisfaction.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked closely with front-end staff to assist customers.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Cashier
Kohl's
Fort gratiot
05.2023 - 11.2023
- Processed customer transactions efficiently, ensuring accurate cash handling and payment processing.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained organized and visually appealing promotional merchandise displays.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Conducted price checks for special orders or discounts as requested by customers.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Balanced daily transactions on a computerized point-of-sale system.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Worked closely with front-end staff to assist customers.
- Issued receipts, refunds, credits or change due to customers.
- Helped customers find specific products, answered questions, and offered product advice.
server
a&w restaurant
Lexington
06.2020 - 05.2021
- Delivered prompt and friendly service to enhance dining experience for all customers.
- Assisted in training new staff on menu items and service protocols.
- Maintained cleanliness of dining area to uphold health and safety standards.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Implemented feedback from customers to improve service quality and menu offerings.
Education
Getting Diploma
Fort gratiot , MISkills
- Customer service
- Effective communication
- Problem solving
- Task prioritization
- Active listening
- Medical terminology
- Team collaboration
- Patient confidentiality
- Problem-solving
- Multitasking
- Attention to detail
- Reliability
- Time management abilities
- Multitasking Abilities
- Computer proficiency
- Professionalism
- Applicant support and service
- Communication skills
Timeline
Intake Technician
Ehardt's
01.2025 - Current
Respite provider
Stuart T Wilson Cpa Pc
06.2024 - 01.2025
Stock/Cashier
Jeff’s marketplace
11.2023 - 06.2024
Cashier
Kohl's
05.2023 - 11.2023
server
a&w restaurant
06.2020 - 05.2021
Getting Diploma