Hailey Bertison
Dublin
Summary
Detail-oriented professional with extensive experience in fast-paced, client-focused environments. Proven ability to organize information, enhance team collaboration, and implement creative solutions that improve workflow efficiency. Recognized for clear communication and reliability, consistently delivering high-quality results. Committed to contributing strong initiative and work ethic to a growth-oriented organization.
Overview
11
11
years of professional experience
Work History
Kennel Technician
Lead the Way K9 Training and Boarding
04.2025 - 09.2025
- Maintained professionalism and patience in fast-paced environments while managing multiple time-sensitive responsibilities.
- Demonstrated flexibility and problem-solving skills by adapting quickly to changing demands.
- Delivered reliable service with attention to detail, strong work ethic, and consistent follow-through.
- Monitored conditions, identified potential issues, and communicated effectively to resolve concerns promptly.
- Suggested workflow improvements that enhanced business operations and increased team efficiency.
- Cultivated strong client relationships through dependable service and approachable communication, fostering repeat business.
Veterinary Assistant
Healthy Pets of Wedgewood
Dublin
01.2022 - 01.2024
- Collaborated with veterinarians to streamline daily operations, improving efficiency during high-volume appointment schedules.
- Trained and guided new team members, ensuring a smooth onboarding process and consistent patient care.
- Maintained accurate patient records in both written and digital formats, keeping information organized and accessible for clinical staff.
- Handled billing processes and managed confidential client information with discretion.
- Communicated clearly and empathetically with clients when relaying important medical information, strengthening trust and satisfaction.
- Maintained composure under pressure and adapted to shifting responsibilities, contributing to a supportive and reliable team environment.
- Monitored critical procedures and followed established protocols to ensure safety, accuracy, and high-quality patient care.
Waitstaff
Bogey Bar and Grill
Dublin
01.2018 - 01.2019
- Managed shifts as part-time shift manager, food expo lead, and waitstaff while attending college, showcasing flexibility.
- Maintained smooth restaurant operations by executing opening and closing procedures.
- Enhanced dining experiences through attentive service and collaborative teamwork.
Bank Teller, Assistant Loan Processor
Union Savings Bank
Dublin
01.2015 - 01.2017
- Executed responsibilities as bank teller and assistant loan processor during high school, showcasing reliability and attention to detail.
- Facilitated loan document processing, ensuring timely completion and compliance with regulations.
- Conducted financial transactions with precision, enhancing customer trust and satisfaction.
- Opened and closed accounts, and assisted with monthly bank audits, maintaining accurate records and supporting efficient banking operations.
Education
Bachelor of Science - Biological Sciences Pre-Veterinary
The Ohio State University
Columbus, OH05-2022
Columbus State University
Columbus, OH05-2017
Skills
- Communication and client interaction
- Customer service
- Team collaboration
- Organization and task management
- Critical thinking and problem-solving
- Adaptability
- Attention to detail
- Consistency and reliability
- Performance-driven approach
Volunteer Experience
ASVO Turtle Conservation Volunteer, Montezuma, Costa Rica, 11/01/25 - 11/29/25
- Coordinated nightly beach patrols to monitor sea turtle activity, applying vigilance and attention to detail.
- Relocated sea turtle eggs and constructed protected nests to maximize survival rates.
- Monitored nests until hatching and assisted with releasing hatchlings, ensuring safe and successful conservation outcomes.
- Recorded and organized conservation data, maintaining accuracy for ongoing tracking and analysis.
- Cleaned and cleared beach areas of obstacles and debris to ensure optimal conditions for nesting, demonstrating practical problem-solving and spatial awareness.
- Trained, led, and directed an international team of volunteers to execute daily conservation tasks, strengthening leadership, teamwork, project coordination, and communication skills.
Timeline
Kennel Technician
Lead the Way K9 Training and Boarding
04.2025 - 09.2025
Veterinary Assistant
Healthy Pets of Wedgewood
01.2022 - 01.2024
Waitstaff
Bogey Bar and Grill
01.2018 - 01.2019
Bank Teller, Assistant Loan Processor
Union Savings Bank
01.2015 - 01.2017
Bachelor of Science - Biological Sciences Pre-Veterinary
The Ohio State University
Columbus State University