Hailey Bigger
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Receptionist/Chiropractic Assistant
Cook Chiropractic Clinic
02.2023 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
Direct Support Professional Caregiver
Red River Human Services Foundation
09.2022 - 01.2023
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Assisted patients with self-administered medications.
- Enhanced client independence by providing personalized support and implementing individualized care plans.
- Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Assisted clients in achieving personal goals through tailored support in areas such as mobility training, communication skills development, and community integration activities.
- Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Provided safe mobility support to help patients move around personal and public spaces.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Recorded status and duties completed in logbooks for management.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Completed regular check-ins and progress report for each client.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Professional Caregiver
Accracare
07.2019 - 12.2022
- Enhanced patient well-being by providing comprehensive personal care and assistance with daily living activities.
- Ensured safety and comfort for clients through closely monitoring their physical and emotional needs.
- Administered medications as prescribed, maintaining proper dosage and timing for optimal health benefits.
- Collaborated with healthcare professionals to develop individualized care plans tailored to each client''s specific requirements.
- Maintained accurate records of client progress, medication administration, and daily care activities for ongoing assessment purposes.
- Managed household chores such as cooking nutritious meals, cleaning living spaces, or doing laundry to create a comfortable environment for clients to live in safely.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Recorded status and duties completed in logbooks for management.
- Guided patients to restroom to support bladder and bowel relief requirements.
Receptionist/Dog Grooming Assistant
Dogs By Design & Cats Too
08.2021 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Improved customer satisfaction by providing compassionate and efficient grooming services for various dog breeds.
- Assisted head groomer in completing grooming tasks, resulting in a streamlined and timely process for clients.
- Participated in ongoing training sessions to stay current with industry trends and best practices in dog grooming techniques.
- Enhanced overall appearance of dogs by providing regular baths, brushing, nail trimming, ear cleaning, and teeth brushing services.
- Soothed anxious or nervous pets through gentle handling techniques, creating a calming atmosphere during their visit.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Education
Associate of Science - Business Administration And Management
Minnesota State Community And Technical College
Moorhead, MN12.2022
High School Diploma -
Hawley Secondary
Hawley, MN05.2021
Skills
- Scheduling
- Administrative Support
- Data Entry
- Office Management
- Data Inputting
- Document Control
- Mail Handling
- Telephone Skills
- Record Preparation
- Documentation and Reporting
- Project Coordination
- File Management
Timeline
Receptionist/Chiropractic Assistant
Cook Chiropractic Clinic
02.2023 - 04.2024
Direct Support Professional Caregiver
Red River Human Services Foundation
09.2022 - 01.2023
Receptionist/Dog Grooming Assistant
Dogs By Design & Cats Too
08.2021 - 08.2022
Professional Caregiver
Accracare
07.2019 - 12.2022
Associate of Science - Business Administration And Management
Minnesota State Community And Technical College
High School Diploma -
Hawley Secondary
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